R. Patrick Garrett
Huntsville,AL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bay Host, Event Ambassador, and Platinum Host
TopGolf
08.2024 - Current
- Delivered exceptional guest service by creating a welcoming and engaging environment for players of all skill levels.
- Provided VIP-level service to Platinum Members, ensuring their exclusive needs and expectations were met.
- Acted as a point of contact for event guests, providing professional and friendly service to address inquiries and special requests.
- Supported event logistics, including setup, guest check-in, and teardown, ensuring all aspects of events ran smoothly.
Quality Assurance Specialist
Vertafore
08.2022 - 08.2024
- Test Planning: Collaborating with cross-functional teams to develop detailed test plans and strategies based on project requirements
- Identifying test scenarios, creating test cases, and preparing test data to cover various testing scenarios
- Test Execution: Conducting thorough manual and automated testing to verify the functionality, usability, performance, and security of software applications
- Recording and documenting test results, and identifying and reporting defects using bug tracking tools
- Regression Testing: Performing regular regression testing to ensure that new enhancements or changes did not adversely affect existing functionalities and features
- Defect Management: Reporting and prioritizing defects based on their severity and impact on the product
- Working closely with developers and stakeholders to ensure timely resolution of identified issues
- Continuous Improvement: Actively participating in process improvement initiatives to enhance testing efficiency and effectiveness
- Proposing innovative ideas to streamline testing processes and improve product quality
- Documentation: Maintaining detailed documentation of test cases, test results, and any other testing-related artifacts
- Preparing test summary reports for project stakeholders to provide insights into testing progress and results
Customer Support Specialist
Vertafore
05.2021 - 08.2022
- Handled customer inquiries and provided technical support through phone, email, and chat; liaised among customers and tech teams to resolve issues within agreed response times
- Solved complex technical customer inquiries with high accuracy and first contact resolution rate of up to 90%, resulting in an increase in customer satisfaction by 10%
- Created detailed and comprehensive knowledge base articles, increasing first call resolution rate and reducing inquiry response time by 30%
- Tracked customer inquiries and troubleshooting steps through an online ticketing system and ensured feedback to customers was obtained
Server/Bartender
Double Dogs
11.2019 - 05.2021
- Prepared and served a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and soft drinks, adhering to standardized recipes and presentation guidelines
- Demonstrated exceptional customer service skills by engaging with patrons in a friendly and professional manner, ensuring their needs were met, and resolving any issues promptly and satisfactorily
- Utilized strong product knowledge to make personalized recommendations to customers, enhancing their overall experience and increasing sales
- Managed bar operations, including inventory control, restocking of supplies, and maintaining cleanliness and organization of the bar area
- Created visually appealing and enticing displays to showcase featured drinks and promotions, contributing to an inviting atmosphere and boosting sales
Assistant Manager
A&C Business Corporation
08.2018 - 03.2019
- Supervised and coached a team of 20 employees, fostering a positive and motivated work environment, and ensuring optimal performance
- Assisted in managing daily store operations, including opening and closing procedures, inventory management, and ensuring adherence to company policies and procedures
- Demonstrated excellent customer service skills by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience for all patrons
- Collaborated with the Store Manager to set sales targets and implement strategies to achieve or exceed them, resulting in 30% increase in monthly sales
- Conducted staff training sessions on product knowledge, sales techniques, and company policies, enhancing team expertise and customer interactions
- Oversaw cash management procedures, including preparing deposits, reconciling cash drawers, and conducting audits to maintain accuracy and security
Education
Some College (No Degree) - Business/Sport Management
University of Tennessee - Southern
Pulaski, TNSkills
- Punctuality
- Upselling strategies
- Customer service
- Safe service compliance
- Relationship building
- Product promotion
Certification
XML Essential Training, LinkedIn, 2022
Timeline
Bay Host, Event Ambassador, and Platinum Host
TopGolf
08.2024 - Current
Quality Assurance Specialist
Vertafore
08.2022 - 08.2024
Customer Support Specialist
Vertafore
05.2021 - 08.2022
Server/Bartender
Double Dogs
11.2019 - 05.2021
Assistant Manager
A&C Business Corporation
08.2018 - 03.2019
Some College (No Degree) - Business/Sport Management
University of Tennessee - Southern
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