Ryan Pulis
Norfolk,VA
Summary
Self-motivated, relationship-driven professional with a strong ability to build rapport across diverse teams and clients. Known for exceptional customer service and leadership, consistently exceeding expectations and delivering solutions. Experienced in running self-driven business ventures, demonstrating initiative and strategic thinking. Skilled at motivating others and fostering inclusive environments. A problem-solver with expertise in sales, leadership, and training, focused on collaboration and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
Cox Communications
06.2023 - Current
- Continuously met metrics and attained sales goals with a 100% scorecard passing rate
- Provided high quality sales experience for customers with a high sentiment value
- Maintained high attendance and sales focus time
- Made calls to action for improvement within systems and processes and provided solutions
- Participated in Call theater, assisted in Nesting training classes, and performed side-by-sides
- Developed my teammates through sharing my successes and strategies
- Completed and participated in Gold Academy where leadership skills were developed and improved upon
- Completed a project with onboarding group where new hires were trained on becoming agents
- Coached multiple new hires who became extremely successful when going onto the floor; One of them in particular is currently trending at 190% to goal for mobiles and 160% for revenue goals
- Had numerous courageous conversations to motivate and alter mindsets of discouraged agents
- Developed strong relationships with peers, providing mentorship and support to individuals on the fence about resigning during challenging times
- Responsible for maintaining and improving upon the Learning Lounge
Passive Solar Greenhouse Developer
Self Employed
11.2020 - 03.2023
- Designed, developed, and implemented a passive solar greenhouse design and business
- Targeted cold-climate agricultural customers to allow cultivation during winter months.
- Garnered clientele, potential investors, and worked with contractors to achieve goals and produce products.
- Researched and developed state of the art designs and materials to create a unique product that spearheaded customer obstacles
- While the business never took off, the experience and exposure garnered was paramount to personal development
Nuclear Training Instructor
Norfolk Naval Shipyard
01.2020 - 05.2020
- Developed and instructed tradespersons on the safe performance of work and handling of materials involving radiological systems
- Maintained a professional yet engaging classroom environment by creating an environment of mutual respect
- Procured and designed training materials to facilitate hands-on training
- Provided feedback on existing processes and suggested improvements which resulted in increased passing rates and worker proficiency
- Proctored written and familiarization tests, achieving a 100% passing rate.
Pipefitter Supervisor
Norfolk Naval Shipyard
05.2019 - 01.2020
- Planned tasks according to the daily priority log and ensured timely execution of nuclear work in alignment with the project schedule
- Utilized pay/time management portals to verify that employees were paid on time
- Functioned as zone manager in their absence
- Managed communication with assisting trades and oversaw workflow to meet schedule objectives
- Oversaw the receiving, storing, issuing, and shipment of various materials, as well as stock replenishment, spare parts, and equipment. Redefined the method for organizing and maintaining materials.
Pipefitter Workleader
Norfolk Naval Shipyard
11.2018 - 05.2019
- Interpreted drawings, nuclear power manuals, shop processes and task group instructions to determine the most effective way of repairing, modifying, or installing nuclear test equipment
- Utilized effective communication, both verbal and written to escalate deficiencies, find solutions, and make improvements
- Submitted feedback for process improvement
- Through strict adherence to paperwork and clear communications, work was accomplished efficiently and within allotted budgets.
- Performed, organized, and conducted interactive briefs that ensured all parties were clear on their roles and resulted in increased productivity
Education
Some College Coursework Completed -
Champlain College
Burlington, VTTechnical or Occupational Certificate -
Tidewater Community College
Portsmouth, VA03.2011
Skills
- Inbound sales
- Sales Tracking
- Lead follow up
- Coaching to performance metrics
- Closing sales
- Data review
- Workforce Management
- Time Management
- Sales Techniques
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
Certification
Trade Skills Certificate
Journeyman Pipefitter
Lean Six Sigma - Yellow and Green Belt
Hobbies
Singer/songwriter who records and produces music
Skateboarding/Rollerskating
Billiards
Building Computers
Timeline
Inbound Sales Representative
Cox Communications
06.2023 - Current
Passive Solar Greenhouse Developer
Self Employed
11.2020 - 03.2023
Nuclear Training Instructor
Norfolk Naval Shipyard
01.2020 - 05.2020
Pipefitter Supervisor
Norfolk Naval Shipyard
05.2019 - 01.2020
Pipefitter Workleader
Norfolk Naval Shipyard
11.2018 - 05.2019
Some College Coursework Completed -
Champlain College
Technical or Occupational Certificate -
Tidewater Community College
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