Alba Raquel Dejesus
Pleasantville,USA
Summary
Dedicated Counseling Intern with a strong passion for assisting patients in successfully completing treatment plans to enhance health and well-being. Possesses excellent communication and active listening skills, backed by over fifteen years of experience in the hospitality sector. A compassionate yet disciplined professional eager to leverage rapport-building in the role of Counseling Intern, demonstrating flexibility and exceptional interpersonal skills to foster confidence and trust.
Overview
23
23
years of professional experience
Work History
Supervisor
Caesar’s Atlantic City
02.2017 - Current
- Maintain communication with other departments for timely and proper scheduling of projects.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Coordinator
Harrah’s Atlantic City
05.2012 - 02.2017
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Medical Assistant
Superior Care Medical Center
03.2002 - 09.2002
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Education
Master of Arts - Mental Health Counseling
Pentecostal Theological Seminary
Cleveland, TNB.S. - Health Science
Richard Stockton College of New Jersey
Galloway, New JerseyA.S. - General Studies
Atlantic Cape Community College
Mays Landing, New JerseyMedical Assisting
Bryman College
Gardena, CaliforniaSkills
- Empathy in service
- Cross-cultural teamwork effectiveness
- Bilingual English-Spanish fluency
- Organizational and time management expertise
- Analytical problem-solving
- Quality output under deadlines
- Effective instruction comprehension
- Interprofessional communication knowledge
- Oral and written communication proficiency
- Training and mentoring
- Staff management
- Processes and procedures
- Attention to detail in organization
- Patient listening with diverse accents
- Building rapport
- Cultural sensitivity
- Interdisciplinary team collaboration
- Records management
Affiliations
American Counseling Association
Timeline
Supervisor
Caesar’s Atlantic City
02.2017 - Current
Coordinator
Harrah’s Atlantic City
05.2012 - 02.2017
Medical Assistant
Superior Care Medical Center
03.2002 - 09.2002
Master of Arts - Mental Health Counseling
Pentecostal Theological Seminary
B.S. - Health Science
Richard Stockton College of New Jersey
A.S. - General Studies
Atlantic Cape Community College
Medical Assisting
Bryman College
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