Alexia Stukins
Hudson
Summary
Detail-oriented Information Technology Technician experienced in supporting and managing diverse IT systems. Skilled in diagnosing and resolving hardware, software, and network connectivity issues while implementing effective tech solutions. Enhanced system functionality and user productivity in prior roles, demonstrating a commitment to ongoing professional development.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Senior IT Technician
Oakleaf Surgical Hospital
03.2024 - Current
- Administered virtual desktop infrastructure to streamline user access.
- Configured and built mobile device solution for hospital, optimizing entire mobile fleet.
- Conducted department trainings on office365, IT security practices, and VDI to enhance team knowledge.
- Project lead on several organization changing projects.
Help Desk & Field Systems Engineer
Aurelius Solutions
10.2023 - 03.2024
- Provided a full IT support module which includes, but is not limited to telecommunications, networking, and desktop support.
- Managed on-site and off-site installations, technical support, repairs, and proactive maintenance to ensure optimal system functionality.
- Coordinated and executed hardware deployments and upgrades to enhance client infrastructure and performance.
- Provided remote support to diagnose and resolve technical issues, ensuring minimal downtime for users.
- Ensured timely problem resolution and client satisfaction
- Implemented and enforced IT security measures
- Maintained detailed documentation of hardware and software configurations, troubleshooting steps, and solutions.
- Installed New Equipment and explained operation and routine
- Managed an on-call schedule that consisted of a week long rotation every 5 weeks for networking, and critical incidents.
Desktop Support
Hospital Sisters Health System
02.2023 - 10.2023
- Closed over 400 break/fix incidents within one week.
- Provided front line support during a system wide cyber attack.
- Managed high-pressure situations while maintaining composure during critical incidents.
- Managed an on-call schedule that consisted of 1 week on, and 3 weeks off. Responded to critical incidents during all hours in high pressure situations.
- Implemented regular system updates, patches, and hardware upgrades.
- Identified hardware performance trends and common system issues.
- Selected for VDI research and development team.
- IT asset manager in charge of over 700 IT assets in Central Illinois
IT Intern
Hospital Sisters Health System
10.2022 - 02.2023
- Provided front line support for users with basic and complex issues, enhancing user satisfaction.
- Delivered excellent customer service during difficult interactions, maintaining positive user relationships.
- Collaborated with cross-functional teams to assist with IT projects.
- Assisted team with projects, ensuring functionality exceeded established standards.
- Assisted the team with projects, and helped ensure functionality was well above standards.
- Demonstrated a quick grasp of new technologies and IT processes.
- Provided Excellent customer service even with difficult interactions.
Tech Support Student Worker
Richland Community College
02.2021 - 12.2021
- Delivered knowledgeable support and exceptional customer service to resolve and escalate technical issues efficiently.
- Effectively responded to end user requests via phone, email, and walk in interactions.
- Assisted students and staff with questions and inquiries regarding software and hardware needs.
- Developed updated documentation for common technical issues and solutions to enhance user understanding.
- Developed documentation detailing common technical issues and their solutions for improved user reference.
- Coordinated with team members to streamline support workflows, improving overall service delivery.
Education
Some College (No Degree) - Software Application Development
Rasmussen University
Wisconsin 05.2023 - 05.2024
Skills
- Technical support
- Network administration
- Network troubleshooting
- Desktop virtualization
- VDI support
- VMware
- SCCM
- Windows Server 2022
- Windows 7
- Windows 8
- Windows 10
- Windows 11
- MacOS
- Linux
- Active Directory
- Microsoft SharePoint
- Meraki
- Mobile device management
- Telecommunications support
- Service Now
- Security implementation
- Hardware deployment
- Hardware troubleshooting
- Hardware repair
- Software troubleshooting
- Technical documentation
- Client management
- Remote support
- Team collaboration
- Problem solving
- User training
- Microsoft Office Suite
- VDI
- Microsoft Azure
- Mitel
- Stratodesk
- Republic
- Smartsheet
- Brightmetrics
- Datto
- Exclaimer
- Web development
- User interface design
- ControlUp
- Scripting
- Bomgar
- Registry
- Computer management
- Software development
- Situation resilience
- Effective communication
- Bomgar
- Registry
- Computer management
- Software development
- Mosyle
- Azure
- System administration
- IT asset management
- Hardware installation
- Device configuration
- Incident management
- End user support
- Hardware installations
Volunteer Experience
- PRESCHOOL LEAD TEAM, FAITH COMMUNITY CHURCH, 01/01/23, Present
- NURSERY VOLUNTEER, GLAD TIDINGS CHURCH, 01/01/16, 10/01/23
Languages
English, Fluent
Timeline
Senior IT Technician
Oakleaf Surgical Hospital
03.2024 - Current
Help Desk & Field Systems Engineer
Aurelius Solutions
10.2023 - 03.2024
Some College (No Degree) - Software Application Development
Rasmussen University
05.2023 - 05.2024
Desktop Support
Hospital Sisters Health System
02.2023 - 10.2023
IT Intern
Hospital Sisters Health System
10.2022 - 02.2023
Tech Support Student Worker
Richland Community College
02.2021 - 12.2021