Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Chapman

Camarillo,CA

Summary

Certified Cisco Network Associate with over 3 years of hands-on experience in designing, implementing, and troubleshooting network infrastructure. Proficient in configuring routers, switches, and firewalls with a strong understanding of network protocols and security. Adept at problem-solving and delivering high-quality technical support to ensure optimal network performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Network Support Center Technician Tier 2

GeoLinks
Camarillo, CA
04.2023 - Current
  • Configuration and setup of equipment such as: (ASR-920, ME3600, SG300, Arista 720-XP, Mikrotik Cloud platform), including switches, routers, and access points.
  • Implemented and maintained VLANs to segment network traffic, enhancing performance and security.
  • Configured and monitored firewalls to protect the network from external threats and unauthorized access.
  • Performed regular network performance assessments and troubleshooting to resolve connectivity issues.
  • Assisted in the design and deployment of a new wireless network infrastructure to support increased user demand with access points and high capacity backhauls (Aviat WTM Series, SAF Integra, Ubiquiti).
  • Provided technical support and troubleshooting for network-related issues, resolving an average of 30+ tickets per week.
  • Develop scopes of work and equipment needed for technicians, such as cable lengths, modules used, power supplies, and UPS equipment.
  • Monitored network performance using tools like Zabbix and provided recommendations for optimization.
  • Automated the provisioning of a project involving several hundred cameras.

Production Manager/IT Support Specialist

Nut Butter Concepts, LLC.
Simi Valley, CA
05.2021 - 04.2023
  • Managed the setup and operation of Epson projectors and Bose speakers for presentations, ensuring high-quality visual displays.
  • Fix any network, software, or hardware issues submitted through written ticket procedures.
  • Set up and maintained laptops, ensuring reliable performance and connectivity (Windows, Mac).
  • Installation of security cameras and physical access control (Reolinks, Dahua, Foscam).
  • Ensured reliable internet connectivity with Netgear Nighthawk routers and Ubiquiti UniFi access points.
  • Implemented a Smokeping server for network monitoring.
  • Maintain awareness and comply with the Quality Management System.
  • Conducted routine maintenance on network systems to ensure operational efficiency.
  • Maintained and updated network documentation, including configuration changes and troubleshooting guides.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Operate pumps, mills, homogenizers, mixers, controls, and electrical processing equipment.

Roofer, Laborer

Bullock Construction
Hickory, NC
02.2019 - 10.2020
  • Inspecting roofs, detecting problems, and choosing materials for repairs.
  • Trained and oversaw individuals in roofing system installations.
  • Participated in all phases and types of commercial roofing.

Upholstery Line Worker/ Misc.

Kroehler Furniture
Conover, NC
06.2017 - 02.2019
  • Follow company guidelines and instructions to build pieces to specifications.
  • Recognized and reported defective material to the shift supervisor.
  • Planned and paced work efficiently to meet production goals.
  • Loaded and unloaded pieces into boxes for shipment.
  • Built and packaged products to comply with multiple work orders and deadlines.

Education

Associate of Science - Engineering

Moorpark College
Moorpark, CA
05-2025

High School Diploma -

Fred T. Foard
Newton, NC
01.2013

Skills

  • Web Automation (Selenium)
  • Cisco IOS, Mikrotik, and Arista Configuration
  • Routing Protocols (OSPF, EIGRP, BGP)
  • Wireless Networking
  • Network Troubleshooting and Diagnostics
  • Technical Documentation and Reporting

Certification

  • Cisco Certified Network Associate
  • CompTIA A+

Timeline

Network Support Center Technician Tier 2

GeoLinks
04.2023 - Current

Production Manager/IT Support Specialist

Nut Butter Concepts, LLC.
05.2021 - 04.2023

Roofer, Laborer

Bullock Construction
02.2019 - 10.2020

Upholstery Line Worker/ Misc.

Kroehler Furniture
06.2017 - 02.2019

Associate of Science - Engineering

Moorpark College

High School Diploma -

Fred T. Foard

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