Summary
Overview
Work History
Education
Skills
Timeline
Randy Reece

Randy Reece

Customer Service
Erie,PA

Summary

Diligent restaurant kitchen worker with excellent cooking skills and strong knowledge of food safety. Consistently maintain well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to meeting every preparation and service need. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 2 + years background in maintaining customer satisfaction and contributing to company success.

Overview

18
18
years of professional experience

Work History

Food Production Assistant

Chat N' Chew
Glennie, MI
07.2001 - 08.2005

Dish washing;

  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Practiced proper safety and sanitation standards.
  • Cleaned and organized kitchen areas.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders,
  • Ordered and received products and supplies to stock kitchen areas.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Verified proper portion sizes and consistently attained high food quality standards.

Deli Manager

Curtisville Trading Post
South Branch, MI
05.2003 - 07.2005
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set schedules for 7 staff by planning and designating shifts and hours.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Controlled inventory costs by carefully managing portion control and reducing waste.

Crew Member

McDonald's
Taylor, MI
09.2006 - 05.2007
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.

Operations On-call On The Job Trainer

SeaWorld Parks & Entertainment
Orlando, FL
07.2006 - 11.2008
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Guest Service Agent

Sheraton Hotel & Resorts
Orlando, FL
12.2007 - 08.2009
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Recommended hotel services or amenities that guest may find useful.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained consistent positive customer feedback.

Barista

Starbucks
Orlando, FL
08.2008 - 11.2010
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Set and achieved goals for professional development, including [Describe goals achieved] .

Pizza Cook

Cici's Pizza
Kissimmee, FL
12.2018 - 07.2019
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Unloaded delivery truck [Number] times per [Timeframe] to place food items and ingredients in designated space.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.

Education

High School Diploma - undefined

Home School , South Branch, MI
2005

Associate of Science - Medical Assisting

Florida Technical College, Deland, Fl. , DeLand, FL
2010

Associate of Science - Accounting

Colorado Technical University, Colorado Springs
2024.01 - Current

Skills

  • Kitchen organization
  • Plates presentation
  • Safe food handling
  • Food assembly
  • Order fulfillment
  • Room assignments
  • Lobby auditing
  • Check in and check out
  • File management

Timeline

Colorado Technical University - Associate of Science, Accounting
2024.01 - Current
Pizza Cook - Cici's Pizza
12.2018 - 07.2019
Barista - Starbucks
08.2008 - 11.2010
Guest Service Agent - Sheraton Hotel & Resorts
12.2007 - 08.2009
Crew Member - McDonald's
09.2006 - 05.2007
Operations On-call On The Job Trainer - SeaWorld Parks & Entertainment
07.2006 - 11.2008
Deli Manager - Curtisville Trading Post
05.2003 - 07.2005
Food Production Assistant - Chat N' Chew
07.2001 - 08.2005
Home School - High School Diploma,
Florida Technical College, Deland, Fl. - Associate of Science, Medical Assisting
Randy ReeceCustomer Service