Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexandra Serrano

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tmoblie
10.2023 - 07.2024
  • Utilized probing techniques to identify service needs, ensuring that all pertinent data was accurately recorded in the necessary databases.
  • Facilitated the payment process for customers and helped them establish payment plans to bring their accounts up to date.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Warehouse Support

The Home Depot Distribution Center
08.2020 - 09.2023
  • Receiving and checking deliveries, unloading materials, and processing shipping documents
  • Conducted stock inventories, organized and stored inventory, and placed orders for new materials
  • Safely and efficiently operating warehouse equipment, such as forklifts and pallet jacks

Education

Diploma - Business Office Administration

UEI College
04-2024

Skills

  • Data Analysis
  • Active Listening
  • Technical Proficiency
  • Sales
  • Critical Thinking
  • Adaptability

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

The Art of Story Telling - IESE Business School

Technical Communication Specialization -

University of Colorado Boulder

Timeline

Customer Service Representative

Tmoblie
10.2023 - 07.2024

Warehouse Support

The Home Depot Distribution Center
08.2020 - 09.2023

Diploma - Business Office Administration

UEI College
Alexandra Serrano