Roger Robertson Jr.
Baton Rouge,LA
Work Preference
Summary
Emerging IT professional with hands-on experience in technical support, troubleshooting, and customer service. Currently enrolled part-time in LSU Cybersecurity Bootcamp (expected completion January 2026), gaining skills in operating systems, networking, Microsoft 365 administration, and cybersecurity tools. Known for clear communication, problem-solving under pressure, and a strong commitment to learning new technologies. Seeking to contribute technical expertise and a customer-first mindset as a Level One Technical Engineer.
Overview
4
4
years of professional experience
Work History
Conference Assistant
LSU Residential Life
Baton Rouge, LA
05.2023 - 05.2025
- Managed data entry, inventory tracking, and digital documentation of incident reports.
- Delivered front-line support for conference guests, resolving issues with professionalism and urgency.
Resident Assistant
LSU Residential Life
Baton Rouge, LA
08.2022 - 05.2025
- Provided daily technical and customer support to 40–80+ residents, troubleshooting internet, accounts, and devices.
- Escalated complex issues appropriately, ensuring timely resolution and resident satisfaction.
- Coordinated secure move-in/move-out processes, maintaining accurate records and access control.
Retail Associate
HomeGoods
Hammond, LA
02.2021 - 07.2021
- Supported store operations, collaborated with team members, and provided customer service in a fast-paced environment.
Education
Certificate of Completion - Online
LSU Cybersecurity Bootcamp (Fullstack Academy)
Online01.2026
Bachelor of Arts - Spanish, Communication Studies
Louisiana State University A&M
Baton Rouge, LA05.2025
Skills
- Windows and Linux OS
- Microsoft 365
- Active Directory and Azure AD
- Networking fundamentals
- Security information and event management (SIEM)
- Incident response strategies
- Log management techniques
- Vulnerability assessment and penetration testing
- Malware analysis and digital forensics
- Application security practices
- Troubleshooting methodologies
- Technical documentation skills
- Customer service
Leadership Service
District President, Young People & Children’s Division (YPD), AME Church, Led youth development initiatives, coordinated events, and contributed to governance., Active volunteer in community service projects including food distribution in New Orleans, veteran support, and Teen Court peer juror promoting restorative justice.
Languages
English
Native/ Bilingual
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There may be hundreds of things that I know, but there will always be thousands that I don't. Therefore, I must keep learning.
Timeline
Conference Assistant
LSU Residential Life
05.2023 - 05.2025
Resident Assistant
LSU Residential Life
08.2022 - 05.2025
Retail Associate
HomeGoods
02.2021 - 07.2021
Certificate of Completion - Online
LSU Cybersecurity Bootcamp (Fullstack Academy)
Bachelor of Arts - Spanish, Communication Studies
Louisiana State University A&M