Summary
Overview
Work History
Education
Skills
Career objective
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic

R'Shaude Sockwell

Prescott,AR

Summary

I am A Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience. Methodical member of the workplace offering several years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Results-driven known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels. . Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle
North Little Rock, AR
04.2020 - 08.2023
  • Resolved customer complaints in a timely manner.
  • Reviewed customer billing statements for accuracy prior to release.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Monitored service performance metrics to identify areas of improvement.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Analyzed existing processes for potential cost savings initiatives.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Ordered supplies as needed for the kitchen.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Monitored stock levels of food items and ordered more when necessary.
  • Adhered to food safety standards when storing and preparing foods.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Organized storage areas for efficient usage of space.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Replenished food items from inventory and rotated ingredients.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Managed portion control using correct utensils during preparation and plating.
  • Received and stored food and supplies.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Checked quality of food products to meet high standards.

Packer

Heritage Vending
Sherwood, AR
10.2022 - 01.2023
  • Labeled boxes, crates, and other containers accurately.
  • Checked stock levels on a daily basis to ensure availability of items for shipment.
  • Inspected packages for accuracy and completeness before shipping.
  • Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
  • Organized inventory in the warehouse according to established procedures.
  • Unloaded and loaded trucks with merchandise for distribution.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Wrapped items securely using appropriate packing materials.
  • Prepared product shipments by packing boxes in accordance with company standards.
  • Adhered to environmental policies by using recyclable and eco-friendly packing materials.

Truck Unloader

FedEx
Little Rock, AR
11.2019 - 02.2020
  • Conducted quality control inspections on incoming goods prior to acceptance into the facility.
  • Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
  • Collaborated with team members to ensure timely completion of tasks.
  • Operated scanning devices to track merchandise throughout the facility.
  • Repaired damaged packages before storing them away.
  • Identified potential hazards while working around machinery and equipment.
  • Followed all safety regulations when handling heavy materials.
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.
  • Sorted products into categories according to size, type, and color when necessary.
  • Worked closely with supervisors to adhere to daily work schedules and production goals.

Attendant

Team Clean Car Wash-
Little Rock, AR
11.2017 - 10.2018
  • Cleaned work areas and equipment at the end of each shift.
  • Handled cash register transactions accurately while maintaining proper security measures.
  • Operated cash register, processed payments and provided accurate change.
  • Provided accurate change and processed credit card transactions quickly and efficiently.
  • Informed management of any safety hazards or customer complaints immediately.
  • Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
  • Assisted other staff members in completing tasks as needed..
  • Conducted regular inventory checks to ensure adequate supplies are available.
  • Ensured that all customer service standards were met or exceeded during each shift.
  • Responded promptly to customer inquiries regarding services offered or product availability.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Opened and closed establishment on time with proper setup and procedure.

Cook

Sonic
Little Rock, AR
05.2017 - 10.2017
  • Stock for morning shift.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Organized storage areas for efficient usage of space.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Cleaned kitchen equipment, surfaces, utensils and dishes..
  • Adhered to food safety standards when storing and preparing foods.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Cook

Taco Bell
Little Rock, AR
12.2015 - 05.2017
  • Adhered to food safety standards when storing and preparing foods.
  • Monitored stock levels of food items and ordered more when necessary.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Resolved customer complaints regarding food quality or services provided.
  • Organized storage areas for efficient usage of space.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Education

High School Diploma -

J.A. Fair High School
Little Rock, AR
03-2017

Skills

  • Work Planning and Prioritization
  • Proficient in [Software]
  • Estimating and Quoting
  • Budget Control
  • Employee Training and Development
  • Service Documentation
  • Service Quality Management
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Task Prioritization
  • Supervision and leadership
  • Decision-Making
  • Time Management
  • MS Office
  • Collaboration
  • Attention to Detail
  • Flexible and Adaptable
  • First Aid/CPR
  • Scheduling
  • Valid Driver's License
  • Performance Management
  • Complex Problem-Solving
  • Verbal and written communication
  • Shipping and receiving
  • Storage Management
  • Materials Handling
  • Self Motivation
  • Customer Relations
  • Goal Setting
  • Clear Communication
  • Active Listening
  • Critical Thinking
  • Adaptability

Career objective

 A long-term position where I can utilize my knowledge and training in perfect customer service.

Certification

Servsafe Certification

Languages

English
Professional
Chinese (Mandarin)
Elementary
Spanish
Limited

Affiliations

  • Community service
  • Community activities
  • Father
  • Athlete

Accomplishments

  • Increased company revenue by 30% through implementing weekly checkpoints for project progress.
  • Increased customer satisfaction by 34%.

Timeline

Packer

Heritage Vending
10.2022 - 01.2023

Service Manager

Chipotle
04.2020 - 08.2023

Truck Unloader

FedEx
11.2019 - 02.2020

Attendant

Team Clean Car Wash-
11.2017 - 10.2018

Cook

Sonic
05.2017 - 10.2017

Cook

Taco Bell
12.2015 - 05.2017

High School Diploma -

J.A. Fair High School

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R'Shaude Sockwell