Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

R. Shawn Brooks

Pensacola,FL

Summary

Motivated individual with 25 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

22
22
years of professional experience

Work History

Regional Account Manager

Sugatsune America
02.2022 - 10.2023
  • Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
  • Communicated by phone, email and traveled for face to face contact for 200+ accounts in 9 Southern states.
  • Worked closely with distribution partners to provide product training and help develop relationships within their geographical customer base.
  • Managed a diverse portfolio of accounts across various industries ensuring that each received personalized attention and support.

Territory Account Manager

True Value Company
01.2020 - 02.2022
  • Managed over 26 accounts within Alabama, Mississippi, Louisiana and Panhandle of Florida.
  • Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
  • Expanded client base by identifying and targeting prospective customers within the assigned territory.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Attended trade shows and industry events to promote company products and services.

Outside Sales Representative

HGH Hardware Supply
03.2007 - 01.2020
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services
  • Built relationships with customers and their employees to promote long term business growth
  • Managed a portfolio of 200 plus accounts and over 2 million in annual sales
  • Maintained a profitable territory during down economic times by increasing efficiency and effectiveness in each sales call.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.

Authorized Dealer

Danny Rowland Snap-on Tools Franchisee
03.2002 - 02.2007
  • Assumed non-profitable customer base and increased sales and collections annually during tenure
  • Demonstrated ability to build and sustain 300+ loyal customers in a highly competitive market by servicing corporations, business owners and individuals
  • Accurately maintained shipping, receiving, sales, and tax records for each customer as well as franchisee
  • Meticulously maintained and monitored inventory as well as initiated outside purchasing for entire franchise
  • Fostered efficiency and profitability by researching and proposing products based on individual needs.

Education

Bachelor of Science - General Studies

University of Idaho
Moscow, Idaho
01.1998

Associate of Arts -

Pensacola Junior College
Pensacola, Florida
01.1994

Skills

  • Energetic and driven
  • Revenue and profit maximization
  • Territory Management
  • Performance Tracking
  • Industry Expertise
  • Problem-Solving

Accomplishments

  • Sales Representative of the Year 2008, 2020
  • The Midas Touch Award 2012, 2016
  • Ring Award 2004, 2005

Timeline

Regional Account Manager

Sugatsune America
02.2022 - 10.2023

Territory Account Manager

True Value Company
01.2020 - 02.2022

Outside Sales Representative

HGH Hardware Supply
03.2007 - 01.2020

Authorized Dealer

Danny Rowland Snap-on Tools Franchisee
03.2002 - 02.2007

Bachelor of Science - General Studies

University of Idaho

Associate of Arts -

Pensacola Junior College

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R. Shawn Brooks