Rachel Simmons
Millsboro,DE
Summary
I am a customer service professional with experience at McDonald's, where standing-out among my peers for problem-solving abilities and reliability led to a promotion within only my first 120 days with the restaurant. In the workplace, I am well-liked by management and peers alike, and I understand the importance of consistently delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald’s
02.2025 - 04.2025
- Trained new crew members in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained quality control in accordance with McDonalds standards as well as appropriate food-handling standards.
Crew Member
McDonald's
10.2024 - 02.2025
- Assisted customers at both the front counter and drive-thru.
- Operated a cash register to accept customer orders and collect payments quickly and accurately. .
- Worked well with teammates and eagerly accepted coaching from management team to improve performance.
In-Home Childcare Provider
Jennifer Coetzee
03.2020 - 10.2023
- Established rapport and developed a high level of trust with client (parent) in order to ensure confidence in services provided.
- Prepared tasty, nutritious meals for the child under my care.
- Maintained safe environment by keeping a watchful eye.
- Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful and often creative resolutions.
- Assisted with household chores such as laundry, vacuuming, cleaning, and meal preparation to maintain an organized living space for both parents and children.
- Implemented positive discipline techniques to guide children''s behavior, fostering a respectful atmosphere within the home.
Property Management Trainee
Simmons Rental Management
11.2018 - 01.2020
- Assisted in the coordination of guest check-in and check-out, ensuring smooth transitions for both outgoing and incoming guests.
- Provided excellent customer service by anticipating guest needs and assisting in the prompt handling of guest questions, concerns, and maintenance requests.
- Completed basic maintenance inspection and cleaning checklist after each guest check-out.
- Escalated major issues to property manager for immediate remediation.
- Conducted check-out inspections of both interior and exterior of properties for damage.
- Assisted in the delivery of emergency 24-hour on-call service for guests.
Education
General Education Degree -
Oregon Department of Education
Oregon2024
Food Handlers Certificate -
ANSI National Accreditation Board
Online2024
Skills
- Customer Service Experience
- Cash-Handling Experience
- Punctual and Reliable
- Problem-solving abilities
- Well-liked by management and teammates
Timeline
Crew Trainer
McDonald’s
02.2025 - 04.2025
Crew Member
McDonald's
10.2024 - 02.2025
In-Home Childcare Provider
Jennifer Coetzee
03.2020 - 10.2023
Property Management Trainee
Simmons Rental Management
11.2018 - 01.2020
General Education Degree -
Oregon Department of Education
Food Handlers Certificate -
ANSI National Accreditation Board
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