Summary
Overview
Work History
Education
Skills
Certification
Timeline
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R. Simone Smith

Summary

Hardworking and passionate Entry-level IT Candidate with strong organizational skills, experience with troubleshooting and resolving issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player who delivers great customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Uber

02.2021 - Current

EP Agent

The Kulinda Group
07.2017 - 03.2020
  • Coordinated protective service operations with other emergency response agencies.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Investigated incidents and wrote reports.
  • Kept team compliant with security protocols and appearance standards.
  • Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.

Site Supervisor

US Security & Associates
10.2016 - 07.2017
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Developed work schedules for team members to maximize shift coverage.

Volunteer EMT

Nyack Ambulance Corp.
05.2011 - 10.2015
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Education

Bachelor of Science - Organizational Leadership W Minor in Programming

Tennessee State University
Nashville, TN
08.2026

Skills

  • Project management
  • Internet of Things
  • Computer networking
  • Online security
  • Hardware troubleshooting
  • Staff Training
  • Problem-Solving
  • Attention to Detail
  • Friendly, Positive Attitude

Certification

  • Currently studying for CompTIA A+ certification.

Timeline

Uber

02.2021 - Current

EP Agent

The Kulinda Group
07.2017 - 03.2020

Site Supervisor

US Security & Associates
10.2016 - 07.2017

Volunteer EMT

Nyack Ambulance Corp.
05.2011 - 10.2015

Bachelor of Science - Organizational Leadership W Minor in Programming

Tennessee State University

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R. Simone Smith