ROBERTINE STEWART
Baton Rouge,USA
Summary
Highly experienced Workforce Development executive and social services professional with extensive leadership in SNAP Employment & Training (E&T), TANF workforce programs, policy development, federal compliance, provider management, and statewide program operations. Demonstrated success leading multi-level teams, directing program strategy, managing federal reporting requirements, and improving workforce outcomes for vulnerable populations. Strong expertise in public administration, interagency collaboration, and workforce system modernization.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Workforce Development Manager 3 – SNAP E&T Program
Louisiana Works (Workforce Development Division)
05.2024 - Current
- Provides senior-level leadership for Louisiana’s SNAP Employment & Training (E&T) program, a federally funded workforce initiative supporting SNAP participants through job training, work experience, case management, and supportive services such as transportation and childcare.
- Provides statewide strategic leadership for SNAP E&T program operations.
- Supervises Workforce Development Manager 2s and regional consultant teams.
- Defines program vision, objectives, and performance standards.
- Ensures compliance with USDA/FNS regulations and state policy directives.
- Oversees statewide program planning, quality assurance, and performance monitoring.
- Leads development and submission of SNAP E&T State Plans and federal reports (FNS 583, Annual Reports).
- Serves as liaison to executive leadership, workforce boards, and external stakeholders.
- Oversees provider contracts, fiscal accountability, and corrective action planning.
- Leads SNAP Works system enhancements and workforce innovation initiatives.
- Directs equity-focused initiatives, enrollment expansion, and data-driven improvements.
Workforce Development Manager 2 – SNAP E&T Program
Department of Children and Family Services (DCFS)
04.2021 - 05.2024
- Managed statewide SNAP E&T program operations across assigned regions.
- Supervised staff and coordinated provider performance and compliance.
- Interpreted federal and state policies for consistent program implementation.
- Reviewed and approved provider invoices for program compliance.
- Participated in SNAP Works system design and Joint Application Design (JAD) meetings.
- Conducted provider monitoring, audits, and corrective action planning.
- Managed staff performance evaluations and professional development.
- Represented agency at workforce development meetings and events.
Workforce Development Specialist 5
Department of Children and Family Services (DCFS)
08.2016 - 04.2021
- Served as lead specialist for SNAP E&T program development and implementation.
- Structured Louisiana SNAP E&T program and established 22 provider partnerships statewide.
- Developed policies, procedures, and training materials.
- Completed federal reporting including State Plans and FNS 583 reports.
- Conducted provider monitoring, onboarding, and technical assistance.
- Supported system enhancements and testing for SNAP Works.
Supervisor
Baton Rouge Janitorial
06.2002 - 12.2018
- Supervised 5–20 staff members in cleaning operations.
- Monitored employee performance and provided coaching.
- Maintained schedules, payroll, and operational records.
- Resolved customer complaints and ensured service quality standards.
Economic Stability Specialist
Department of Children and Family Services (DCFS)
01.2013 - 08.2016
- Interpreted and applied policy for FITAP, KCSP, and STEP programs.
- Conducted participant assessments and developed employment plans.
- Provided technical assistance and policy clarification statewide.
- Assisted in system testing, training development, and program improvement initiatives.
- Participated in Joint Application Design (JAD) sessions and policy updates.
Social Services Analyst II
Department of Children and Family Services (DCFS)
09.2009 - 01.2013
- Processed eligibility determinations for SNAP, CCAP, FITAP, and KCSP programs.
- Conducted STEP participant assessments and case management services.
- Ensured compliance with federal and state program requirements.
- Provided customer service and eligibility determination support.
Owner / Professional Tax Preparer
Stewart Tax Service
11.2007 - 01.2012
- Prepared and filed federal and state tax returns.
- Managed client accounts and ensured IRS compliance.
- Resolved tax filing issues and discrepancies.
Paraprofessional
Prescott Middle School
03.2009 - 08.2009
- Supported classroom instruction for special education students.
- Assisted teachers with instructional materials and grading.
Kindergarten Teacher
Scotlandville Elementary School
08.2008 - 02.2009
- Delivered instructional lessons aligned with curriculum standards.
- Assessed student progress and maintained academic records.
- Managed classroom environment and student behavior.
Patient Access Representative
Baton Rouge General Medical Center
04.2002 - 10.2002
- Registered and admitted patients in emergency services.
- Verified insurance and collected payments.
- Managed patient records and data entry functions.
Office Manager
Big A’s Detail Experts
07.1998 - 03.2002
- Managed office administration, payroll, and billing operations.
- Supervised staff and handled customer relations.
- Maintained financial and operational records.
Education
Bachelor of Arts - Political Science
Southern University and A&M College
Baton Rouge, LA01-2007
Skills
- Workforce Development Program Leadership
- SNAP E&T Program Administration & Oversight
- Federal & State Policy Interpretation
- Strategic Planning & Program Design
- Staff Supervision & Performance Management
- Provider & Contract Management
- Federal Reporting (FNS 583, State Plans, Annual Reports)
- Quality Assurance & Compliance Monitoring
- Training Development & Facilitation
- Systems Management (SNAP Works, CAFE, LITE, JAS)
- Data Analysis & Performance Improvement
- Stakeholder Engagement & Public Speaking
Certification
- USDA FNS SNAP E&T Learning Academy (2018)
- SNAP E&T Policy & Program Development Training
- Motivational Leadership Training (Executive Leadership Development)
Timeline
Workforce Development Manager 3 – SNAP E&T Program
Louisiana Works (Workforce Development Division)
05.2024 - Current
Workforce Development Manager 2 – SNAP E&T Program
Department of Children and Family Services (DCFS)
04.2021 - 05.2024
Workforce Development Specialist 5
Department of Children and Family Services (DCFS)
08.2016 - 04.2021
Economic Stability Specialist
Department of Children and Family Services (DCFS)
01.2013 - 08.2016
Social Services Analyst II
Department of Children and Family Services (DCFS)
09.2009 - 01.2013
Paraprofessional
Prescott Middle School
03.2009 - 08.2009
Kindergarten Teacher
Scotlandville Elementary School
08.2008 - 02.2009
Owner / Professional Tax Preparer
Stewart Tax Service
11.2007 - 01.2012
Supervisor
Baton Rouge Janitorial
06.2002 - 12.2018
Patient Access Representative
Baton Rouge General Medical Center
04.2002 - 10.2002
Office Manager
Big A’s Detail Experts
07.1998 - 03.2002
Bachelor of Arts - Political Science
Southern University and A&M College