R. Tamora Traylor
Arlington,TX
Summary
Highly experienced in office administration, customer service, and management, with a strong background in claims processing, title management, charge-off resolution, and customer relations. Expertise in analyzing, managing, and organizing data to inform decision-making and ensure quality service delivery. Proven ability to manage workloads in fast-paced
environments while maintaining excellent customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Charge-Off Specialist
Bridgecrest
09.2024 - Current
- Manage and resolve charge-off accounts by researching and identifying outstanding balances and discrepancies.
- Negotiate payment plans with customers to recover funds while maintaining positive customer relationships.
- Perform account analysis and provide recommendations for recovery strategies.
- Coordinate with other departments to ensure accurate account status updates and timely resolution.
- Maintain compliance with company policies and industry regulations while resolving charge-offs efficiently.
- Streamlined account management processes, enhancing customer satisfaction and operational efficiency.
Title Specialist
Copart
11.2022 - 08.2023
- Processed and verified vehicle titles for auctions and sales.
- Ensured all title documents were accurate, compliant with state laws, and properly recorded.
- Coordinated with various departments to resolve title discrepancies and ensure smooth transactions.
- Worked closely with customers to provide timely updates on the status of their vehicle titles.
- Managed a high volume of paperwork, consistently meeting deadlines and maintaining attention to detail.
Claims Specialist II – Injury Attorney Rep
State Farm Mutual Automobile Insurance Company
12.2021 - 08.2022
- Investigate, evaluate, negotiate, and settle claims related to automobile injuries.
- Apply knowledge of policies, procedures, and legal regulations to determine coverage, liability, and damages.
- Manage task-driven queues while multitasking in a fast-paced environment.
- Contact customers via telephone, written correspondence, and electronic media to resolve claims issues.
- Provide personalized, caring, and clear customer service interactions.
Claims Adjuster II
Progressive Insurance
07.2018 - 07.2021
- Took ownership of inquiries and claims, managing each case through resolution.
- Determined liability for damages and worked with customers, claimants, and witnesses to gather information.
- Negotiated with customers and insurance carriers, overseeing the claims process.
- Collaborated with appraisers/estimators to ensure proper vehicle repairs.
- Managed claim correspondence and maintained accurate records for each case.
Loss Mitigation Account Representative
G.M Financial
07.2016 - 07.2018
- Assisted in managing repossession processes and retail total losses while ensuring customer satisfaction.
- Collaborated with team lead on special projects and training for new hires.
- Negotiated payment plans with customers and worked to resolve outstanding balances.
- De-escalated calls related to system concerns and customer issues, offering clear solutions.
- Provided mentoring and guidance to team members in navigating complex customer cases.
Teleservices Representative I
Baylor Health Care System
04.2015 - 07.2016
- Used Medicall/PBX application to identify callers and address requests.
- Responded to emergency situations, adhering to established protocols for various departments.
- Created and revised the Emergency Response Guide, improving the efficiency and clarity of services.
- Supported hospital departments by ensuring proper communication and accurate documentation.
Store Operator
Nordstrom
08.2012 - 07.2015
- Provided customer service by answering questions and assisting with product and service inquiries.
- Prepared reports on customer feedback and maintained financial accounts through adjustments.
- Managed returns and resolved service issues, ensuring customer satisfaction.
- Processed all returned mail for the agency, maintaining efficiency.
Swing Manager
RaceTrac
07.2009 - 07.2012
- Managed store operations, ensuring smooth daily functioning.
- Developed and coached store team members to perform at their best.
- Enforced company policies and ensured store cleanliness and upkeep.
- Handled customer service inquiries, resolved complaints, and maintained inventory.
- Created employee schedules and managed store signage to reflect promotions and sales.
Education
High School Diploma -
Texas Success Academy
Skills
- Charge-Off Management '
- Title Processing & Documentation
- Office Administration
- Customer Service Excellence
- Claims Processing and Negotiation
- Data Analysis & Decision Making
- Strong Written and Verbal Communication
- Problem Resolution
- Fast-Paced Multitasking
- Team Leadership
Certification
Texas All Lines Adjuster License - 2018
Timeline
Charge-Off Specialist
Bridgecrest
09.2024 - Current
Title Specialist
Copart
11.2022 - 08.2023
Claims Specialist II – Injury Attorney Rep
State Farm Mutual Automobile Insurance Company
12.2021 - 08.2022
Claims Adjuster II
Progressive Insurance
07.2018 - 07.2021
Loss Mitigation Account Representative
G.M Financial
07.2016 - 07.2018
Teleservices Representative I
Baylor Health Care System
04.2015 - 07.2016
Store Operator
Nordstrom
08.2012 - 07.2015
Swing Manager
RaceTrac
07.2009 - 07.2012
High School Diploma -
Texas Success Academy