Michaela Friedl

After Market Services Department (190 employees)

• Collaborated closely with local leaders and global teams to ensure strategic alignment, drive decision-making, and develop business cases and investment plans for the region resulting in 31% CAGR for the rental business and generating $1.2 million in savings while contributing to Hilti’s sustainability goals
• Oversaw approximately $40 million in operational expenses (OPEX) for After Market Services (AMS) in Hilti North America, including forecasting, cost management, investment planning, productivity optimization and headcount planning achieving an exceptional rolling forecast variance of 0.01%, reflecting precise financial forecasting and strong cost control
• Led successful audit coordination achieving the top result in Hilti North America with 100% compliance
• Spearheaded the automation of reporting processes, saving over 2 days per month and significantly increasing operational efficiency

Managed a team of 8 employees

• Led a high-performing team, achieving a perfect 100% score in employee satisfaction surveys, demonstrating exceptional leadership and a positive, engaging work culture
• Identified and managed the successful collection of additional $280k due to outdated SEPA (Single Europe Payments Area) payments, improving cash flow and days sales outstanding
• Implemented key process improvements, including the digitalization of delivery notes, which reduced the time the Customer Service team spent locating delivery notes by 5 minutes per customer, significantly improving operational efficiency
• Led the restructuring project 'Centralizing Incoming Payments' in Central Europe, sponsored by the Executive Leadership Team, enhancing operational consistency and aligning financial processes across the region

• Managed budget planning and action plans for cost optimization
• Built strong stakeholder relationships through open communication and collaboration
• Led department restructuring and headcount reduction, and coordinated global cost tracking for diesel car recall

• Implemented the pricing strategy for the successful launch of the Mercedes-Benz X-Class in Europe and South America, managing cost calculations, financial forecasting, and the development of an international bodybuilder pricing process

• Acted as a key liaison between Sales and Controlling, contributing to forecasts and financial planning, while playing a vital role in projects across digital marketing, quality management, and performance enhancement, and supporting executive communication through presentations and meetings

• Supported the sales management team by facilitating daily operations and decision-making, providing strong dealership support