Robert Thayer
New Baltimore,MI
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
18
18
years of professional experience
Work History
Account Manager
Class Technologies
Washington, DC
12.2021 - Current
- Influence and facilitate the creation of long-term relationships which add value and exceed targets
- 3M+ book with 91% 2023 client renewals results
- Responsible for identifying opportunities in closing additional revenue by upselling and cross-selling.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Consultant
Rthayer Consulting
Detroit, MI
09.2019 - 12.2021
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Lead qualification, prospecting, and CRM management
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Increased overall revenue by 30% from conference sales through effective salesmanship and great negotiation skills.
Account Management Team Manager
Mango Languages
Farmington Hills, MI
04.2014 - 09.2019
- Maintained client renewal rate consistently over 91%
- Improved account management processes by streamlining communication channels and implementing efficient tracking systems.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Managed a high-performing team of account managers, ensuring consistent achievement of goals and targets.
- Enhanced client retention rates by providing exceptional customer service and addressing concerns in a timely manner.
Account Executive
Mango Languages
Farmington Hills, MI
08.2008 - 04.2014
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Fixed Income Analyst
Comerica Institutional Wealth Management
Detroit, MI
01.2006 - 08.2008
- Optimized trade execution by leveraging advanced analytics tools and maintaining relationships with broker-dealers.
- Improved transparency in investment processes by developing comprehensive performance attribution reports for portfolio managers.
- Assisted in managing liquidity risks associated with large investments in less liquid bonds or structured products.
Education
Masters of Business Administration (MBA) - Management
Walsh College
Troy, MI01.2006
Bachelor of Arts - Accounting And Finance
Walsh College of Accountancy And Business Administration
Troy, MI06.2001
Skills
- Teamwork and Collaboration
- Revenue Generation
- Product knowledge
- Customer satisfaction measurement
- Competitive analysis
- Networking Skills
- Product Training
- Client Relationship Building
Honors Awards
- Top sales producer last 4 years before being promoted to VP of Sales
- 2016 - Mango Languages Employee of the Year
Hobbies and Interests
- Family (Wife, 4 Kids, & Charlie our Dog)
- A lifelong learner and an avid reader
- Running, basketball, weight training
- Travel
Timeline
Account Manager
Class Technologies
12.2021 - Current
Sales Consultant
Rthayer Consulting
09.2019 - 12.2021
Account Management Team Manager
Mango Languages
04.2014 - 09.2019
Account Executive
Mango Languages
08.2008 - 04.2014
Fixed Income Analyst
Comerica Institutional Wealth Management
01.2006 - 08.2008
Masters of Business Administration (MBA) - Management
Walsh College
Bachelor of Arts - Accounting And Finance
Walsh College of Accountancy And Business Administration