Raquel Trejo
Winter Haven,FL
Summary
Responsible customer services experienced in busy environment. Bilingual, friendly and with strong communication skills and organization ability. Seeking position as receptionist environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative-Remote
TTEC- USSA
Orlando, FL
03.2023 - 04.2023
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Improved customer service wait times to mitigate complaints
- Used proven techniques to de-escalate angry customers during telephone interactions.
General Clerk / Shipping Clerk
Florida Natural Growers/ PHR Staffing
Lake Wales, FL
02.2019 - 03.2020
- Promoted inventory accuracy with bill of lading and proper records management by comparing shipment contents with paperwork
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Produced daily reports on shipment and team performance
- Directed materials routing by preparing accurate shipping orders and bills of lading
- Maintain communication with Truck Staging regarding trailers appointments and new arrivals
- Communication with different dock regarding location of trailers within the plant
- Maintain communication with dock supervisor when loading
- Determined best shipping method for materials, considering shipping procedures, rand routes.
Bilingual Customer Service Representative
The Results Companies
Winter Haven, FL
02.2018 - 12.2019
- Provide excellent customer service regarding products and/or services
- Communicate with members over the phone
- Navigate a computer with multiple windows and screens
- Resolve any members issues while providing an exceptional customer experience
- Consulted with members to determine best methods to resolve service and billing issues
- Assist members with appointment scheduling regarding doctors, specialist and transportation
- Documented conversations with members to track requests, problems and solutions
- Answered inbound calls per day and directed to designated individuals or departments
- Translated services for Spanish speaking members to other departments
- Addressed members service inquiries quickly and accurately.
Receptionist
Dunson Harvesting Inc
Winter Haven, FL
09.2015 - 07.2016
- Managed the receptionist area, including greeting visitors and responding to telephone as well as in-person requests for information
- Assisting Harvesting Manager with daily harvesting payroll for thirteen field crews making adjustments in payroll when needed VP approved
- Assisting Fruit Accounting and Accounts Payroll when needed
- Making copies, sent faxes and handling all incoming and outgoing correspondence
- Organized files, developed spreadsheet and scanned documents
- Received and distributed faxes and mail in a timely manner
- Bilingual translator.
Gas Station Clerk
Wild Bison Travel Center
Alexander, ND
06.2015 - 07.2015
- Welcoming and greeting customers in a professional manner
- Receiving payment from and delivering change to customer
- Entering daily sales and transaction in to computer
- Processing credit card payments
- Ability to record daily sales in cash register as well of accurate daily cash count
- Ability to work with little supervision
- Excellent communication skills
- Bilingual translator.
Safety Administrator
MBI Energy Services
Watford City, ND
05.2012 - 12.2012
- Ensure drivers meet DOT regulations on daily basics
- Correct any mistakes made in their logs books as well as Electronic log book
- Assist and conduct weekly safety meetings
- Print out and distribute any new safety information to drivers and also all company personal
- Process drivers hauling tickets
- Maintain communication with dispatch daily to correct drivers hours on tickets if need
- Provide drivers and contractors with correct tickets.
Vault/Bank Teller
Dakota West Credit Union
Watford City, ND
02.2012 - 05.2012
- Welcoming and greeting all members and customers
- Assisting customers with their operations
- Receive cash and checks for deposit
- Examining bills and checks for endorsement
- Process customers' deposits and payments
- Answering customers questions be it in person or by phone
- Promote and sell bank services
- Balance currency, coins, checks in cash drawer for end for shift
- Translator for all departments
- Vault teller- Receives bank tellers end of day cash drawers
- If needed help tellers balance cash drawers using computer and transition slips
- Balance vault transactions for day, using computer and records results.
Shipping Clerk
Dundee Citrus Growers Association
Dundee, FL
03.2009 - 06.2011
- Pull and process orders for forklift drivers
- Making sure order and information is correct
- Communicate with dispatcher on driver location
- Providing drivers with direction to location in Dundee area or Lake Hamilton
- Handling cash with bulk fruit sales
- Daily inventory, making labels if needed
- Answering calling, keeping contact with dispatch and warehouse supervisors
- Making sure drivers documentation are correct before leaving includes seal information and correct inventory.
Education
Accountig -
Ridge Technical College
01.2009
High school diploma -
Lake Region High School
01.2006
Skills
- Customer Service experience- Phone/ in person
- Shipping Clerk / Inventory assistance
- Bilingual- English/ Spanish
- Excellent verbal communication
- Professional appearance
- Improving procedures
- Microsoft Office
- Time management
- Spreadsheet development
Additional Information
ACTIVITIES AND HONORS, Ridge Technical College: National Honor Society
Languages
- Customer service mindset
- Excellent verbal communication
- Bilingual- Spanish/ English
- Professional appearance
Timeline
Customer Service Representative-Remote
TTEC- USSA
03.2023 - 04.2023
General Clerk / Shipping Clerk
Florida Natural Growers/ PHR Staffing
02.2019 - 03.2020
Bilingual Customer Service Representative
The Results Companies
02.2018 - 12.2019
Receptionist
Dunson Harvesting Inc
09.2015 - 07.2016
Gas Station Clerk
Wild Bison Travel Center
06.2015 - 07.2015
Safety Administrator
MBI Energy Services
05.2012 - 12.2012
Vault/Bank Teller
Dakota West Credit Union
02.2012 - 05.2012
Shipping Clerk
Dundee Citrus Growers Association
03.2009 - 06.2011
Accountig -
Ridge Technical College
High school diploma -
Lake Region High School
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