Summary
Overview
Work History
Education
Skills
Organizations And Affiliations
Timeline
Generic

R. TROY WILKINS

Memphis,TN

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations, Customer Relations, and Leadership.

Overview

29
29
years of professional experience

Work History

Director of Operations/HR

Circle of Success Learning Academy
08.2020 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.

Senior Pastor

Greater New Salem Church-Memphis
07.2012 - Current
  • Preaching and Teaching Strategic Leadership and Planning Staff Supervision and Development
  • Strengthened community outreach efforts by implementing targeted programs, resulting in increased local impact and visibility.
  • Developed and executed strategic plans to expand ministry offerings, ensuring alignment with the church''s mission and vision.
  • Managed church staff effectively, providing clear direction and support while maintaining accountability for performance outcomes.
  • Increased annual giving by establishing robust stewardship campaigns, emphasizing the importance of financial commitment to ministry initiatives.
  • Improved operational efficiency within the church by streamlining processes, optimizing resources, and implementing cost-saving measures.
  • Facilitated spiritual growth opportunities through small group leadership development, empowering lay leaders to take on increased responsibilities within the congregation.

Director of Education and Community Engagement

Knowledge Quest (Non-Profit)
04.2015 - 07.2020
  • Build strategies that engage community resources, locally and globally, with a focus on non-profit organizations
  • The face to all programs with an intentional focus on our customers and our funding partners
  • In collaboration with the Director of Programs, work closely with the Community Partners, Arts Partners, with regular user groups and stakeholders to ensure the most effective educational and community outcomes for all programming, Maintain a positive and collaborative association with Memphis/Shelby County Schools and other educational authorities and suppliers of educational services to enhance arts and education
  • Identifying, evaluating, and solving hiring challenges Recruiting top talent to executive positions Identifying philanthropic resources for Charter school funding Engage in Community resources to increase financial support of educational institution
  • Create a network of partners
  • Mediating and suggesting solutions to employee disputes Interviewing potential candidates and making recommendations Compiling information about compensation and benefits packages based on market data Defining, implementing, and revising operational policies and guidelines for the organization Developing and executing new growth directives Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
  • Working with the human resources department to develop and implement staff evaluation parameters
  • Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
  • Keeping track of the company's revenue margins and conduct budget reviews to maximize profits Overseeing client support services Managing procurement and resource allocation Implement meetings, surveys, and other ways for communicating with and receiving feedback from students, teachers and community members about education and engagement programs
  • Maintain department databases of statistics for all Education and Community Engagement programs
  • Prepare monthly reports on all activities related to Education and Community Engagement programs
  • Strong verbal and written communication skills, including public speaking and presentation skills
  • Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
  • Increased philanthropic gifts by 67% over a 2-year period.

Customer Relationship Manager

International Paper Company
12.1994 - 03.2014
  • Designed, developed, and led the implementation of the organization's people development strategy
  • Directed the needs assessment for employee development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company
  • Identified/incorporated best practices and lessons learned into program plans
  • Coached, mentored, and developed associates to promote core values and competencies, career path advancement and succession planning
  • Manage the administration, curriculum, training, and system configuration of the LMS (Cornerstone)
  • Leadership Program- trained, coached, and developed Leads, Supervisors and Managers in fundamental leadership and core business competencies
  • Developed learning objectives and competency requirements, project scripts & storyboards, games, and evaluations/assessments within the LMS
  • Creates engaging multi-method learning activities and course content that aligns with the business strategy.

Education

PhD Education Innovation and Administration -

Walden University

Counseling - Master of Arts -

Ohio Christian University

Organizational Leadership - Bachelors -

Ohio Christian University

Skills

  • Strategic planning and execution
  • Risk Mitigation
  • Operations Oversight
  • Leadership training
  • Strategic Planning
  • Process Improvements
  • Process Improvement
  • Business Management
  • Performance Analysis
  • Workforce Planning
  • Operational Efficiency
  • Quality Assurance
  • Resource Allocation
  • Program Administration
  • Administrative Management
  • Performance Improvement
  • Business Forecasting
  • Department Oversight
  • Inventory Management
  • Customer Service Management
  • Employee Development
  • Data Analysis
  • Relationship Building
  • Written Communication
  • Operations Management
  • Team building
  • Staff Development
  • Problem-solving abilities
  • Analytical Skills
  • Organizational Structuring
  • Team Leadership

Organizations And Affiliations

  • Kappa Alpha Psi Fraternity, Inc (Memphis Alumni Chapter)
  • 100 Black Men of America

Timeline

Director of Operations/HR

Circle of Success Learning Academy
08.2020 - Current

Director of Education and Community Engagement

Knowledge Quest (Non-Profit)
04.2015 - 07.2020

Senior Pastor

Greater New Salem Church-Memphis
07.2012 - Current

Customer Relationship Manager

International Paper Company
12.1994 - 03.2014

PhD Education Innovation and Administration -

Walden University

Counseling - Master of Arts -

Ohio Christian University

Organizational Leadership - Bachelors -

Ohio Christian University

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R. TROY WILKINS