Jesse Morgan
Rayville,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Commercial Capital Bank
07.2016 - 11.2021
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
University of Louisiana At Monroe
Monroe, LA05.2019
Skills
- Information Security
- Product Knowledge
- Complaint resolution
- Paperwork Processing
- Critical Thinking
- Customer Relationship Management (CRM)
- Dispute Resolution
Timeline
Customer Service Representative
Commercial Capital Bank
07.2016 - 11.2021
University of Louisiana At Monroe
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