Leonardo torres ocana
Washington
Summary
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Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
McDonalds Crew Member
McDonald's
Washington, MO
03.2025 - Current
- Provided exceptional customer service by efficiently taking and fulfilling orders.
- Maintained cleanliness and organization of dining areas to enhance customer experience.
Team Member
Steak N Shake
Washington, MO
11.2024 - 03.2025
- Prepared high-quality food items in accordance with health and safety regulations.
- Collaborated with team members to maintain cleanliness and organization of work areas.
Online Personal Shopper
Walmart
Washington, MO
04.2024 - 10.2024
- Collected, arranged, and delivered products and customer orders. Assisted customers with inquiries and issues as needed.
- Facilitated personalized shopping experiences by understanding customer preferences and needs.
- Managed online order fulfillment, ensuring accuracy and timely delivery of products.
Bilingual Customer Service Representative
Teleperformance
Aguascalientes, Ags.
01.2020 - 07.2020
- Utilized CRM software to track customer interactions and ensure accurate follow-up on service requests.
- Delivered exceptional bilingual support to enhance customer satisfaction and resolve inquiries efficiently.
Education
High school - computer technician
Terranova
Aguascalientes, Ags.09-2023
Skills
- Computer operation
- Attention to detail
- Customer service
- Order picking
- Employee relationship building
- Ability to follow instructions
- Order picker
- Teamwork and collaboration
- Multitasking and organization
- Time management
Certification
- Computer technician
- Abril 2020 - septiembre 2023
languages
English
Spanish
Timeline
McDonalds Crew Member
McDonald's
03.2025 - Current
Team Member
Steak N Shake
11.2024 - 03.2025
Online Personal Shopper
Walmart
04.2024 - 10.2024
Bilingual Customer Service Representative
Teleperformance
01.2020 - 07.2020
High school - computer technician
Terranova
Other information of interest
Authorized to work in the U.S. for any employer