Ruaa Khaleefah

• Provided ongoing training to address staff needs.
• Established and enforced clear goals to keep employees working collaboratively and effectively.
• Coached staff members to develop long-term career goals.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Coordinated with other departments to meet deadlines for producing complex reports.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• · Manage program budgets, track expenses, prepare reports, and ensure compliance with funding and organizational requirements.

Facilitated language-appropriate training for refugee child care providers to enhance skill development.
Delivered services in both classroom and in-home settings, ensuring compliance with DHS health and safety standards.
Coordinated interpreted training sessions while managing attendance tracking for all participants.
Supported child care providers in business development efforts and quality improvement initiatives.
Provided community referrals to assist child care providers in expanding resources.
Administered support for DHS registration, including timesheets, paperwork, and relevant information.
Managed communication regarding mail and documentation related to child care registration requirements.

• Streamlined registration process to ensure accuracy and efficiency.
• Explained forms and documents to new clients, filled intakes, assisted with home visits, and completed applications to register childcare providers.
• Assisted in monitoring activities, conducting surveys, preparing documentation, and facilitating client follow-up communication.