Ruah Hemker
Toledo
Summary
Customer-focused professional with extensive experience in service-oriented roles. Skilled in conflict resolution and committed to ensuring comfort and well-being for others. Proven ability to take responsibility and maintain high standards, even in challenging situations. Detail-oriented HVAC technician with strong troubleshooting, emergency repair, and maintenance scheduling skills. Committed to ensuring safety compliance and enhancing customer relationships for optimal service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
Peterman Brothers HVAC
Elkhart
12.2025 - Current
- Identified and resolved HVAC failures to restore comfort during extreme weather.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Inspected and tested HVAC systems to determine the cause of operating problems.
- Diagnosed issues with HVAC systems that were not operating properly due to lack of maintenance.
- Coordinated with other trades including electricians, HVAC technicians. to ensure seamless integration of systems.
Service Technician
Great Lakes Heating, Air Cond
South Bend
10.2022 - 12.2025
- Maintained and serviced heating and cooling equipment for optimal performance.
- Diagnosed system malfunctions using specialized tools and equipment.
- Communicated with customers about service procedures and maintenance needs.
- Assisted senior technicians during complex repairs and installations.
- Documented service calls and repair work in company software systems.
- Adhered to safety protocols while working on job sites and handling equipment.
- Provided excellent customer service to enhance client satisfaction and trust.
Librarian
Plymouth Public Library
Plymouth
06.2021 - 10.2022
- Assisted patrons with research inquiries using electronic databases and resources.
- Managed cataloging and organization of library materials for easy access.
- Collaborated with staff to create educational workshops and events for all ages.
- Maintained library technology, ensuring functionality for public use and staff support.
- Curated book displays to highlight new arrivals and themed collections effectively.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Reshelved books to maintain neat and tidy reading area.
Education
EPA Certification - EPA Certification
The Technical Institute
Houston, TX08-2023
High School Diploma -
Homeschool
Plymouth, IN06-2022
Skills
- HVAC troubleshooting
- System diagnostics
- Emergency repairs
- Maintenance scheduling
- Safety compliance
- Electrical systems
- Customer relationship management
Certification
- EPA Certification
Languages
Spanish
Limited
Timeline
Service Technician
Peterman Brothers HVAC
12.2025 - Current
Service Technician
Great Lakes Heating, Air Cond
10.2022 - 12.2025
Librarian
Plymouth Public Library
06.2021 - 10.2022
EPA Certification - EPA Certification
The Technical Institute
High School Diploma -
Homeschool