Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Ruana Leite

Warren County

Summary

A highly motivated and results-oriented professional with extensive experience in customer service, data management, and medical administration. Proven ability to manage high-volume call centers, resolve customer issues effectively, and maintain accurate records while adhering to strict regulatory compliance (HIPAA). Possesses a strong work ethic, and a commitment to delivering exceptional service. Proficient in various software applications, including CRM systems (Salesforce, Genesys Cloud, Aspect Workforce), EMR/EHR systems (Greenway Intergy, NaviNet), and the Microsoft Office Suite. Fluent in English and Portuguese.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bus Aide for Special Needs Students

Cassidy Transportation Inc.
01.2024 - Current
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Monitored behavior to keep order and prevent bus driver from being distracted.
  • Provided special assistance to disabled individuals.
  • Built and maintained positive relationships with teachers, students and parents.
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.

Customer Service Representative

Infinia Search
10.2020 - 11.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Patient Record Administrator

Gruenwald & Comandatore
11.2017 - 06.2020
  • Maintained accurate and organized patient health records, conducted audits, and processed discharge papers. Provided administrative support, including answering phones, managing mail, and scheduling appointments.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Education

Vocational - Patient Care Technician

Essex Community College
Newark, NJ
07-2016

Skills

  • Behavior management
  • Special needs support
  • Time management
  • Adaptability and resilience
  • Administrative support
  • Multitasking and organization
  • Strong teamwork
  • Problem solving
  • Data entry
  • Call center experience
  • Punctuality and reliability

Certification

  • A Patient Care Technician (PCT)

Languages

Portuguese
Native/ Bilingual

Timeline

Bus Aide for Special Needs Students

Cassidy Transportation Inc.
01.2024 - Current

Customer Service Representative

Infinia Search
10.2020 - 11.2023

Patient Record Administrator

Gruenwald & Comandatore
11.2017 - 06.2020

Vocational - Patient Care Technician

Essex Community College

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