Ruann Miller

Manage the day-to-day tactical and long-term strategic activities within the business.

Conduct cost, schedule, contract performance, variance and risk analysis. Review and approve billing invoices and expense reports. Recruit and hire new staff. Successfully manage the activities of employees in multiple locations. Address negative customer feedback immediately. Provide a high level of product and leadership support to clients.

Effectively communicate with employees to maintain clearly defined expectations. Effectively manage expenses to stay within allocated budget. Resolve customer questions, issues and complaints.

Developed and maintained scheduling procedures to ensure timely completion of projects. Created, updated, and monitored project schedules for multiple departments.

Assigned tasks to appropriate personnel based on their skill level and availability. Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization. Resolved scheduling disputes between internal stakeholders in an effective manner. Communicated schedule changes effectively throughout the organization when necessary. Entered information into system to update status reports.

Maintained positive working relationship with fellow staff and management. Assisted organizational efforts by filing, entering data and answering phones. Maintained front desk to provide positive first impression.

Proactively identify risks to the operation, employees, customers and workplace resulting in reducing or eliminating issues and/or hazards before they become injuries, accidents or incidents. Ensure compliance with applicable regulatory requirements of OSHA, TSA, FAA, and SWA. Provide updated and accurate information to Sedgwick and Headquarters regarding On the Job Injuries. Ensure paperwork is complete. Work closely with the TWU and IAM safety Reps to carry on a friendly and productive relationship with the SWA and the Union. Develop tracking processes for Leadership to assist in accountability and to ensure tasks are complete in a timely manner. Lead monthly Station safety meetings. Participate in safety walks to identify safety issues, to be addressed and completed in a timely manner resulting in an increased safe environment for employees and customers. Prepare QC/QA packets, data entry, and corrective action plan documentation and follow up. Ensure continued safety of employees, customers, equipment, and brand through auditing all entities, performing work that supports the operation. Track, audit and order inventory for Personal Protection Equipment. Maintain a positive working relationship with DIA and the city to address safety concerns through out the station. Oversee from start to finish, the annual Examinetics Hearing Test to ensure all employees are in compliant. (2019 - introduced the Shoebox Hearing IPad and oversee the testing of all existing agents during thier birth month, New Hires and Transfers.) Provide legendary customer service by attending to internal and external customer needs. Organize and Lead the Monthly Safety Meeting for the Ground Ops Dept.

**Honored to be a part of the Safety Team that contributed to DEN being awarded the 2017 SWA Safety Station of the Year Award AND 2018 DEN airports Stakeholders Safety Award.

Standardized department filing system to increase efficiency. Developed more efficient filing systems. Handle and process confidential information. Manage office inventory and PPE and place new supply orders. Greet agents promptly and direct to correct locations. Set up new files and assigned tracking numbers. Complete daily, quarterly and yearly audits. Create databases and spreadsheets to improve inventory management and reporting accuracy. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists. Maintain detailed administrative and procedural processes to improve accuracy and efficiency. Verify and log in deadlines for responding to daily inquiries. Supply keys, parking passes, fuel cards, SWA and SIDA badges to employees. Organize files, develop spreadsheets, fax and scan documents. Manage the front window, including greeting agents and employees, and responding to telephone and in-person requests for information. Design electronic file systems and maintain electronic and paper files. Monitor and manage agents lockers and mailboxes. Count/Reconcile Master Petty, AM/PM petty bags and Agents cash reports. Book NR PNRs for both SW and Pass agreements employees. Stock/restock first aid kits. Implemented and oversee the Barcloud scanning system to scan Radios, IPADS and PPE.

**I was very honored to be nominated by my peers for the 2017 Denver Metro Admins Award.

Picked up and transported cargo and baggage to and from aircraft. Determined flight close-out times and completed and verified flight forms. Protected customers’ baggage from loss, theft and damage by handling them properly. Loaded and offloaded luggage and cargo with the use of belt loaders. Marshalled and pushed back aircraft. Monitored the arrival, parking, refueling, loading and departure of aircraft. Worked as part of a flight team with other crew members. Hooked up PC air, ground power, filled potable water.
**After my 6 month probation period I was immediately accepted into the Ramp training program as a Trainer. I trained new hires as gate lead, assist, transfer driver and T-point. I was a classroom trainer teaching the proper way to fill out the CBLS, load schedule, reading load summary, speaking and interacting with the pilots. Driving school trainer teaching safety in and around the aircraft, driving the belt loader, Tug(with and without carts) and push back. Proper hand signals, marshaling and wing walking. Taught Push/Tow class teaching agents the proper and safe way to push out and tow in an aircraft.

**I was accepted into the Star Quest program just prior to my promotion as Station Administrator.