Rubab Fatima

I am responsible for prompt, and personalized service, ensuring each guest feels valued and attended to. Interacting with existing guests, maintaining active contact with a growing preferred customer list, and informing guests of current promotions, events, and services within the store to drive sales and enhance customer loyalty. Meeting or exceeding individual and team sales targets and goals is essential, conducting makeup applications, skincare analyses, and product demonstrations to enhance the guest experience and drive sales.

Additionally, I am maintaining strong in-store and vendor relationships to reinforce trainings and in-store events/promotions, communicate merchandising needs to the SM, ensure all merchandise, testers, and demonstration stations are well-maintained. Promoting Tom Ford fragrance and products and ensure Brand loyalty of our customers.

I've had the privilege of representing one of the world's most prestigious luxury fragrance brands. My responsibilities included leveraging my exceptional communication and customer service skills to create engaging and memorable experiences for our clients. This role allowed me to deepen my understanding of luxury retail dynamics and refine my ability to drive sales and brand awareness through strategic customer interactions.

• Maintained an up-to-date knowledge of all beauty products available for sale.
• Assisted in opening and closing procedures including counting money drawer contents at end of shift.
• Ensured that all displays were neat and organized at all times.
• Conducted skin analysis to provide customers with personalized skincare regimens.
• Attended product training sessions to stay updated on new products and trends in the industry.
• Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
• Created a positive shopping experience for each customer through effective communication skills.
• Administered special promotions such as discounts or loyalty rewards programs.
• Organized promotional events such as makeup demonstrations and free makeovers.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Updated customer records in database software program accurately.
• Resolved customer complaints in a timely manner while adhering to company policies.
• Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
• Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
• Showed customers how to apply makeup and other products to achieve desired looks.
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.

• Assisted customers in selecting appropriate products based on their individual needs and preferences.
• Performed makeovers for fashion shows and special events.
• Consulted with clients about desired look or color palette prior to application process.
• Created custom looks for special events, such as weddings, proms, and photo shoots.
• Demonstrated makeup application techniques to clients based on individual features and preferences.
• Researched current trends in beauty industry while staying informed about new technologies available.
• Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
• Maintained inventory levels by stocking, rotating and replenishing units.
• Used sales tactics and persuasion to meet goals.
• Collaborated with other makeup artists to achieve team and counter goals.
• Responded to customer inquiries by phone, email, and in person.
• Operated cash registers to receive payments from patrons.