Summary
Work History
Education
Skills
Languages
Timeline
Generic

Rubaba Chowdhury

Brooklyn,NY

Summary

Professional Summary

Hardworking, dependable, and versatile professional with a strong background in technology, data management, customer service, and team leadership. Known for a positive attitude, adaptability, and dedication to doing quality work in every role. Brings a strong work ethic, excellent time management, and attention to detail, ensuring tasks are completed efficiently and accurately. Experienced in using Microsoft Excel, MySQL, Google Sheets, and other tools to manage and analyze data, as well as documenting processes and ensuring compliance with platforms like Hudu, SharePoint, and Word. Familiar with Python and C++ for data analysis and technical problem-solving. Proven ability to work collaboratively, lead and support teams, and create friendly and productive environments. Recognized for going above and beyond to help customers, support coworkers, and contribute to organizational success. Eager to bring strong technical skills and a team-first mindset to any opportunity and continue growing in a professional setting.

Work History

Computer Lab Assistant

CUNY Bronx Community College
  • Explained technology related details in easy-to-understand terms from all walks of life and in various job positions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Responded to assistance requests from users directed individuals through basic troubleshooting task
  • Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.

Customer Service Associate

Best Buy
  • Guided customers through the selection of electronics and phone plans based on their unique needs.
  • Delivered hands-on demonstrations of mobile devices, tablets, and accessories.
  • Operated POS systems and handled purchases, returns, and technical inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Home Care Assistant (Phone Support)

Mark's Home Care
  • Assisted clients and caregivers over the phone with scheduling, inquiries, and service coordination.
  • Provided clear, compassionate communication to elderly clients and family members.
  • Handled confidential client data with professionalism and care.
  • Resolved issues efficiently while maintaining a calm and supportive tone.
  • Documented all interactions accurately in the internal system for follow-up and compliance.

Assistant Manager

Burger King
  • Supervised and trained a team of 10+ employees to deliver excellent customer service and meet daily sales goals.
  • Handled customer complaints, resolved conflicts, and ensured positive dining experiences.
  • Managed cash registers conducted end-of-day financial reports and ensured accurate transactions.
  • Maintained inventory, placed supply orders, and monitored food safety compliance.
  • Increased team efficiency by implementing new scheduling system and improving task delegation.

Education

Bachelor of Science - Computer Science and Information Security

John Jay College of Criminal Justice
New York, NY
01.2024

Associate of Science - Engineering

Bronx Community College
Bronx, NY
01.2021

Skills

  • Strong Work Ethic ,Adaptability ,Time Management ,Attention to Detail
  • Problem-Solving ,Leadership, Team Collaboration, Customer-Centric Mindset
  • Microsoft Excel ,MySQL ,Google Sheets ,Documenting Processes Reviewing Reports ,Regulatory Compliance
  • Hudu ,Word,PowerPoint ,SharePoint ,Python ,C

Languages

English
Full Professional
Bengali
Full Professional

Timeline

Associate of Science - Engineering

Bronx Community College

Computer Lab Assistant

CUNY Bronx Community College

Customer Service Associate

Best Buy

Home Care Assistant (Phone Support)

Mark's Home Care

Assistant Manager

Burger King

Bachelor of Science - Computer Science and Information Security

John Jay College of Criminal Justice
Rubaba Chowdhury