RUBBEN JACKMAN
Decatur,GA
Summary
Highly motivated leader and a positive individual with great organizational, interpersonal and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Office Assistant
UEI, College
09.2023 - Current
- Developed efficient processes for managing daily operations within the office environment
- Processed vendor invoices for payment while ensuring accuracy of all transactions
- Assisted with accounts receivable by entering invoices into the system and reconciling payments
- Streamlined office operations by implementing efficient filing systems and organizational practices.
- Greeted visitors upon arrival at the office and provided assistance when needed
- Answered incoming calls and responded to customer inquiries in a timely manner
- Managed office supplies inventory, including ordering and stocking new items as needed
- Created reports on various business topics using Microsoft Excel spreadsheets
- Performed data entry tasks such as updating customer information in the system
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Enhanced team productivity by managing schedules, appointments, and travel arrangements for multiple executives.
Driver / Customer Service
LYFT
12.2020 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict traveling schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Driver/Mover/Customer Service
Two Men And A Truck
04.2017 - 11.2020
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Displayed strong organizational skills while managing multiple projects simultaneously
- Assisted with training and mentoring new team members
- Provided Team Leadership.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre-trip and post-trip inspections to evaluate vehicles and assess maintenance needs.
Education
Business Administration And Management
UEI, College
Stone Mountain, GA07.2024
Skills
- Office Management
- Administrative Tasks
- Written & Verbal Communication
- Attention to detail
- Microsoft Office proficiency
- Quickbooks proficiency
- Flexible and Adaptable
- Creative Thinking
Certification
Valid Chauffeur/Driver License
Contact - Skills
- Leadership
- Customer Care
- Organizational
- Excellent Communication
- Active Listener
References
Genelle White- Business Instructor
404-906-8271
Languages
English
Native or Bilingual
Timeline
Business Office Assistant
UEI, College
09.2023 - Current
Driver / Customer Service
LYFT
12.2020 - Current
Driver/Mover/Customer Service
Two Men And A Truck
04.2017 - 11.2020
Business Administration And Management
UEI, College
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