Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rubby Royal

Lenexa

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Account Representative position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Punjabi Speaking Account Representative

Shamrock Transportation
01.2023 - 01.2025
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Provide exceptional customer service for financial clients
  • Regularly update account information to maintain customer records
  • Prepare product or service reports by collecting and analyzing customer information
  • Maintain financial accounts by processing customer adjustments
  • Provide daily funding and handle collections for assigned customers
  • Perform risk assessments and ensure that procedures are in place and followed to minimize risk
  • Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting the correction or adjustment and following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Answer product and service questions; suggest information about other products and services
  • Other duties as assigned

Accounting & Payroll Supervisor

Careindeed.Inc
02.2019 - 10.2022
  • Created and initiated accounting procedures to increase organization.
  • Verified employee benefit invoices by verifying coverage and costs.
  • Set up and improved accounting systems and processes to meet business needs and maximize operational success.
  • Evaluated and improved accuracy and completeness of financial records.
  • Maintained cash flow by monitoring bank balances and cash requirements.
  • Met accounting financial standards by providing accounting department annual budget information.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Performed billing, collection and reporting functions.
  • Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Managed payroll data entry and processing for 300+ employees to comply with predetermined company guidelines.
  • Uploaded time records into Clear Care and Kronos and made adjustments to create accurate database for payroll processing functions.
  • Calculated payroll deductions by accurately using ADP and Paylocity processed payroll to meet preset requirements.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
  • Drove client satisfaction by identifying maximum adjustments, deductions and credits.
  • Improved efficiency of data collection, analysis and modeling to enhance practices and increase customer retention.

Human Resources Assistant

Careindeed. Inc
02.2016 - 02.2019
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Posted positions through approved recruitment channels.
  • Assisted with on-boarding process of 1000 +new hires in ADP, Salesforce and Clear care.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Converted employee status from temporary to permanent.
  • Recruited and screened qualified potential employees.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Prepared monthly termination lists to be added to permanent records.

Customer Service Supervisor

Fry's Electronics Inc.
01.2014 - 04.2016
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Resolved account issues to build rapport and relationships with clients.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Created, prepared and delivered reports to various departments
  • Created customer support strategies to increase customer retention
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Established and updated work schedules to account for changing staff levels and expected workloads

Audit Associate

Fry's Electronics Inc.
01.2011 - 01.2014
  • Prepared 500 + employees working papers, reports and supporting documentation for audit findings.
  • Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
  • Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
  • Identified various risks and errors in accounts to propose corrective action to client management.

Education

Bachelor of Science -

Lyallpur of Khalsa College
India
04.2006

Skills

  • Accounts Payable and Accounts Receivable
  • Employee File Maintenance
  • Office Management
  • Help Desk
  • Accounting
  • Financial Auditing
  • General Accounting Tasks
  • Reviewing Account Records
  • Customer Service Standards
  • Accounting Spreadsheets
  • Financial Document Review
  • Monthly Reconciliations
  • Training Manuals and Processes
  • Credit and Debt Card Processing
  • Client Satisfaction
  • Microsoft Office
  • Administration and Operations
  • Staff Training
  • Write Reports
  • Pay Adjustments
  • Time & Attendance
  • Team Management
  • Payroll Verification
  • Data Compiling and Verification
  • I-9 Documentation
  • Microsoft Excel
  • Termination Processing
  • Child Support Orders
  • Overtime Processing
  • Data Auditing Assistance
  • Human Resources Department Processes
  • New Employee Processing
  • Processing Garnishments
  • ADP Workforce

Certification

Certified To Roll Fingerprinting

Timeline

Punjabi Speaking Account Representative

Shamrock Transportation
01.2023 - 01.2025

Accounting & Payroll Supervisor

Careindeed.Inc
02.2019 - 10.2022

Human Resources Assistant

Careindeed. Inc
02.2016 - 02.2019

Customer Service Supervisor

Fry's Electronics Inc.
01.2014 - 04.2016

Audit Associate

Fry's Electronics Inc.
01.2011 - 01.2014

Bachelor of Science -

Lyallpur of Khalsa College

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Rubby Royal