Rube Cervantes
South Houston,TX
Summary
Dynamic Clerical Support Specialist with a proven track record at Catholic Charities, enhancing productivity through effective document management and exceptional customer service. Adept at multitasking and inventory control, I consistently improved office organization and streamlined processes, contributing to team success and operational efficiency. Reliable and adaptable, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Clerical Support Specialist
Catholic Charities Archdiocese of Galveston And Ho
02.2023 - Current
- Enhanced departmental performance through proactive identification of areas needing improvement and proposing solutions.
- Supported departmental goals for increased productivity through proficient document management and data entry.
- Effectively managed multiple projects simultaneously while adhering to deadlines and prioritizing workloads accordingly.
- Maintained confidentiality of sensitive information through strict adherence to privacy policies and procedures.
- Improved overall office organization with the implementation of efficient inventory management systems for office supplies.
- Managed incoming calls professionally, directing them to appropriate personnel or taking detailed messages when required.
- Provided exceptional customer service to clients by addressing inquiries promptly and professionally.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office procedures.
- Contributed to team success by providing reliable administrative support to managers and colleagues when needed.
- Expedited workflow by accurately processing invoices, purchase orders, and expense reports in a timely manner.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
Manager
JRCM Concrete LP
01.2018 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Excel and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Facilitated seamless year-end tax reporting by maintaining up-to-date employee financial records.
- Improved record-keeping efficiency with introduction of digital filing systems for all payroll documentation.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
Education
South Houston High School
South Houston, TXSkills
- Verbal communication
- Scheduling appointments
- Filing systems
- Typing speed
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Multitasking
- Reliable and punctual
- Invoice processing
- Inventory control
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Clerical Support Specialist
Catholic Charities Archdiocese of Galveston And Ho
02.2023 - Current
Manager
JRCM Concrete LP
01.2018 - 01.2023
South Houston High School
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