Rubecca Malcolm
Springdale,AR
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Front Desk Manager
Flys
02.2021 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Manager
Taste Of Italy
08.2019 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager
Neovox Global
05.2014 - 08.2017
- Human resources, payroll, schedules, purchasing, meeting with vendors and corporate handling.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
s Ministry Director’s Assistant
Saint Pauls UMC
01.2009 - 01.2012
- Leader of kids programs, put together curriculums, managed multi media, nutrition plans, and parent relations
- Assisted director in all tasks and issues.
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Created and maintained safe and nurturing environment for children.
Education
High School Diploma -
Lamar High School
1993
Skills
- Managing Terminations
- Customer Relationship Management
- Schedule Preparation
- Budget Controls
- Supplier Relations
- Brand Management
- Team Leadership
- Food and Beverage Management
- Business Planning
- Time Management
- Sales and Marketing
- Employee Training
Timeline
Front Desk Manager
Flys
02.2021 - Current
Manager
Taste Of Italy
08.2019 - 02.2021
Manager
Neovox Global
05.2014 - 08.2017
s Ministry Director’s Assistant
Saint Pauls UMC
01.2009 - 01.2012
High School Diploma -
Lamar High School
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