Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Ruben A. Baldon

Fontana,Ca

Summary

To obtain a responsible and challenging position with a company in which my experience will be of special value; pursuant to continuation of professional growth.

Overview

27
27
years of professional experience

Work History

Operations Manager

Ryder Logistics
09.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Senior Operations Supervisor

NFI
06.2006 - 04.2020
  • Provide direct supervision to warehouse personnel up to 80 associates
  • Manage a building over 470,000 sq footage
  • Ensures a safe, clean, and efficient operation of the warehouse to exceed service level standards
  • Assist with succession planning and development with all department leads
  • Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion
  • Ensure all tools and equipment are maintained and comply with OSHA safety standards
  • Makes recommendations to the General Manager on continuous improvement programs to improve warehouse standards
  • Assist with all annual performance evaluations, wage increases, and terminations
  • Ensure quality control with the inventory of all inbound and outbound shipments exceeding customer standards
  • Set up start up work instructions
  • Appropriately distribute and ensure all workloads in the warehouse
  • Compile, analyze and report daily operational reporting metrics to managers
  • Ensure daily and weekly productivity cost meet budget goals
  • Analyze daily team member’s performance and complete corrective action as required
  • E-commerce experience with direct shipment to customer
  • UAT testing for multiple starts up.

Operations Supervisor

Exel, Inc
03.2000 - 06.2006
  • Coordinate and supervise the shift, daily, and weekly warehouse activities; provide leadership, motivation, training and development of workforce; executing against customer/site requirements
  • Ensure inventory integrity by timely and accurate receiving, picking, shipping and inventory management
  • Provide a professional environment with relation to external customers such as drivers, dispatchers, and customer representatives
  • Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates
  • Organize and lead the focus in improved productivity levels in a manner that first stresses effectiveness by improving processes and secondary stresses the efficiency of associate work
  • Maximize quality and productivity by understanding jobs for each function
  • Participate in the collection of performance measurements consistent with customer and site requirements
  • Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished and minimize unplanned overtime
  • Assign work schedules, train new associates in warehouse and monitor’s associates’ progress
  • Review documents prepared by members of the work group for accuracy and legibility
  • Open, close and secure the buildings as directed
  • Communicate work practices, procedures, and methods to associated as required
  • Perform additional duties as assigned by management.

Repack Specialist

California Hardware Distribution Center
07.1997 - 12.1999
  • Perform supervisor duties as needed
  • Responsible for a variety of tasks such as managing the daily activities of the work group
  • Conduct training for new associates in hazardous and safety policies and procedures
  • Physically reconcile/verify finished goods inventory of the customer
  • Act as an interface between support, suppliers and customers management on inventory issues for resolution
  • Responsible for safe, secure and accurate filling of customer orders while ensuring those orders arrive at the delivery platform complete and on time with a 99.8% accuracy rate
  • Provide direct support to inventory on aspects of auditing orders.

Education

Computer Information Systems

Mount San Antonio College
Walnut, CA

Skills

  • Manhattan
  • PKMS
  • SAP
  • EMIS

Timeline

Operations Manager

Ryder Logistics
09.2021 - Current

Senior Operations Supervisor

NFI
06.2006 - 04.2020

Operations Supervisor

Exel, Inc
03.2000 - 06.2006

Repack Specialist

California Hardware Distribution Center
07.1997 - 12.1999

Computer Information Systems

Mount San Antonio College

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Ruben A. Baldon