Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruben Aponte

Vancouver,WA

Summary

Enthusiastic communicator Seeking a position in Property Management where I am able to use my expertise in helping potential tenants find an apartment that fits their needs and expectations through excellent customer service. I am reliable, with excellent work ethics and adapt to new tasks and environments easily. I have a proven track record in resolving customer issues in a timely manner. I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Loss Prevention Lead Officer

Metro One Loss Prevention Services Group
02.2023 - Current
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Trained personnel on security best practices, protocols and procedures.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Completed incident reports and activity logs for accurate, current records.

Site Supervisor/Client Services Supervisor

Allied Universal Security Services
06.2022 - 02.2023
  • Directed Portland Patrol Unit.
  • Oversaw all daily office operations and equipment maintenance.
  • Interviewed, hired, and trained new workers.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Maintained records and logs of work performed and materials and equipment used
  • Resolved issues between employees and customers using company policies
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Inspected officers and vehicles to identify and correct any unprofessional appearances.
  • Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
  • Commanded on-scene tactical teams during critical incidents.

Crisis Intervention Direct Support Professional

Albertina Kerr
08.2019 - 02.2022
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Administered medication as directed by physician.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted disabled clients to support independence and well-being.

Direct Support Professional

HDE Home Care
12.2018 - 08.2019
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Deli Associate/Cook

Green Zebra Grocery
11.2017 - 12.2018
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Office Manager

Ivan Rodriquez DDS
09.1995 - 12.2012
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate of Science - Medical Microbiology And Bacteriology

University of Puerto Rico - Humacao
Humacao, PR
01.1982

Skills

  • Greet Guests
  • Business Management Principle
  • Conflict Resolution
  • Health and Safety Regulations
  • Management
  • Corporate Social Responsibility
  • Analytical Thinking
  • Performance Tracking and Evaluations
  • Communication
  • Customer Relationship Management
  • Sales Activities
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Loss Prevention Lead Officer

Metro One Loss Prevention Services Group
02.2023 - Current

Site Supervisor/Client Services Supervisor

Allied Universal Security Services
06.2022 - 02.2023

Crisis Intervention Direct Support Professional

Albertina Kerr
08.2019 - 02.2022

Direct Support Professional

HDE Home Care
12.2018 - 08.2019

Deli Associate/Cook

Green Zebra Grocery
11.2017 - 12.2018

Office Manager

Ivan Rodriquez DDS
09.1995 - 12.2012

Associate of Science - Medical Microbiology And Bacteriology

University of Puerto Rico - Humacao

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