Ruben Aronov
Long Island City
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Manhattan rental market for Residential properties and impressive financial management skills. Highly experienced with property management softwares such as Yardi CRM, Yardi voyager, onsite, etc…
Overview
11
11
years of professional experience
Work History
Business Development Manager
Seamens Moving And Delivery
Long Island City
05.2024 - Current
- coordinated the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewal
- Performed all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
- Inspected apartments prior to resident move-in and ensured apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team
- Experience in using the on-site property management software (OneSite, Yardi, etc.)
- tracked apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future resident
- Ensured that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities
- Followed up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
- Responded quickly and courteously to resident and client/owner concerns and questions, and took prompt action to solve problems and/or document and conveyed resident or other requests to the appropriate individual(s)
- Registered clients on database to enable tracking history and maintain updated records.
- Collected rent and tracked resident payments and information in computer system.
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Analyzed market trends and competitor activities to inform sales strategies and identify opportunities.
- Implemented CRM systems to streamline sales operations and enhance customer relationship management.
- Collaborated with marketing teams to design promotional campaigns aligned with sales goals.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Built diverse sales pipeline to exceed quota targets.
- Facilitated business by implementing practical networking techniqu
- Expert in cold calling strategies that consistently increase conversion rates and closed sales.
Expert in cold calling strategies that consistently increase conversion rates and closed sales.
Leasing Manager
Greystar
New York, NY
05.2023 - 05.2024
- coordinated the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewal
- Performed all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
- Inspected apartments prior to resident move-in and ensured apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team
- Experience in using the on-site property management software (OneSite, Yardi, etc.)
- tracked apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future resident
- Ensured that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities
- Followed up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
- Responded quickly and courteously to resident and client/owner concerns and questions, and took prompt action to solve problems and/or document and conveyed resident or other requests to the appropriate individual(s)
- Registered clients on database to enable tracking history and maintain updated records.
- Collected rent and tracked resident payments and information in computer system.
Leasing Consultant
Musso group
Great Neck, NY
09.2021 - 02.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Conducted informative and personalized tours, resulting in new leases.
- Encouraged prospective tenants to fill out applications after property tours.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to deliver immediate resolution.
- Oversaw daily operations, maintenance and administration of various properties.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-20 communities.
- Worked with Brokers, Updated brokers lists
- Prepared leases and included any additional riders
- Input new tenants information into Yardi system. Uploaded all pertaining documents /leases to Yardi
- Tracked leads using CRM software and followed up with interested parties.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Leasing Consultant
Friedman Management Co
New York , NY
07.2020 - 08.2021
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Contacted and followed up with tenants on renewal leases
- Received rent payments and tracked transactions in accounting software.
- Escalated critical issues to property manager to deliver immediate resolution.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Wrote and filed reports each day on current leasing activities.
- Prepared and submitted monthly tenant visit logs.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising.
Licensed Real Estate Agent
Realty Depot
Forest Hills, NY
01.2017 - 11.2019
- Key responsibilities included identifying prospective residents, scheduling showings, accommodating walk-ins, and closing deals.
- Analyzed market and occupancy trends and maintained awareness of local competition.
- Oversaw prospective residents from application process to move in.
- Conduct presentations of the building’s amenities and apartments to prospective residents.
- Maintain contact list of prospective residents using CRM platform.
- Complete weekly traffic reports.
Administrative Manager
Seamen’s Moving and Delivery
Long Island, NY
03.2015 - 01.2017
- Provided exceptional customer and executive support
- Organized and maintained inventory
- Implemented scheduling and logistical strategies
- Maintained customer records and generated financial reports
- Organized and maintained documents, files and records.
- Established work procedures or schedules to organize daily work of administrative staff.
- Monitored office inventory to maintain supply levels.
- Oversaw complex office support, managing records database and organizing contracts.
- Supported staff through in-service training, providing mentorship and additional resources.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
Education
Property Management Certification -
Forest Hills, NY01.2022
Real Estate License -
Forest Hills, NY01.2017
Bachelor of Arts - Business Administration
Queens College of The City University of New York
Flushing, NY05.2011
Skills
- Skills Profile
- Advanced Negotiation Skills
- Closing deals
- Analyzing market
- Expert Customer Service
- Knowledge with Rent stabelized units
- Property Management
- Knowledge of Federal and State Real Estate Laws
- Lease Agreements
- Leasing Terms and Specifications
- Lease Renewals
- Maintaining Closing Ratios
- Creative and Adaptable
- Leasing and Sales
- Administrative Support
- Grounds and Facility Inspection
Skills
- Application Processing
- Property Showing
- Oversee Maintenance
- Property Tours
- Customer Needs Assessments
- Maintenance Requests
Timeline
Business Development Manager
Seamens Moving And Delivery
05.2024 - Current
Leasing Manager
Greystar
05.2023 - 05.2024
Leasing Consultant
Musso group
09.2021 - 02.2023
Leasing Consultant
Friedman Management Co
07.2020 - 08.2021
Licensed Real Estate Agent
Realty Depot
01.2017 - 11.2019
Administrative Manager
Seamen’s Moving and Delivery
03.2015 - 01.2017
Property Management Certification -
Real Estate License -
Bachelor of Arts - Business Administration
Queens College of The City University of New York