Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Denise Martinez

Sacramento,CA

Summary

Ambitious, career-focused job seeker, anxious to obtain an opportunity in a position to help launch my career while setting the bar with the company goals. I am a hardworking employee with highly skilled customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience to last. I am a highly self motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

SambaSafety
Sacramento
03.2023 - Current
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Answered customer inquiries over the phone and via email.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.
  • Provided feedback on customer complaints, inquiries, and suggestions to management for improvement.
  • Resolved difficult customer issues in a timely manner while maintaining positive relationships with customers.
  • Assisted customers with product information, order status updates, billing inquiries, and technical support.
  • Created reports summarizing call center activity including average handle time, first call resolution rate, and total number of calls received each day.
  • Prioritized tasks according to urgency in order to meet tight deadlines.
  • Collaborated with other departments such as sales and marketing to develop strategies for enhancing the overall customer experience.
  • Ensured compliance with data protection regulations when handling confidential customer information.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Teller Associate

Golden1
West Sacramento, CA
10.2021 - 03.2023
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Promoted and sold banking products and financial services.
  • Directed specific questions to appropriate branch personnel.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered exceptional service to customers in person or over telephone.
  • Created and maintained reports and journals for loans and transactions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhered to financial services security and audit procedures.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Trained employees on cash drawer operation.

Jewelry Associate

Minute Man Jewerely, Watch Repair
Sacramento, CA
07.2018 - 10.2021
  • Promoted company's image to customers, delivering superior customer service experience.
  • Explained features and benefits of diamonds and other fine gemstones to educate and inform customers about quality.
  • Remained current and knowledgeable of industry trends to identify opportunities to maximize sales within market.
  • Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
  • Followed store opening and closing procedures as per company guidelines.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Delivered high quality, value, expertise and superior customer service.
  • Achieved sales goals by tapping into emotions surrounding customers' life-changing events and helping each person select symbols of personal happiness.
  • Issue receipts, refunds, credits, or change due to customers
  • Communicate clearly and openly with customers
  • Relieving other cashiers for lunches and breaks
  • Identifying special stones and metals for customer preferences
  • Properly and carefully handling customers watches while exchanging old batteries and or sizing watch bands
  • Enthusiastically worked with entire sales staff to give great service to every customer, cutting wait times at register by [Number] minutes.

Receptionist/Clerical, Administrative Assistant/PT Cashier

FORANYAUTOGROUP
ELK GROVE, CA
07.2017 - 08.2018

  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments and meetings for management team.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answering, making, and directing phone calls as well as taking and distributing messages
  • Organizing and scheduling appointments and up selling services
  • Handling inquiries and incoming work special requests
  • Maintaining filing system, photocopying, scanning and faxing
  • Checking and entering data into data base
  • Controlling basic accounting functions such as submitting end of the month invoices and deposits
  • Training full time employees from receptionists to clerical positions
  • Monitoring of brochure inventory and supplies
  • Running business errands in both personal and business vehicles
  • Maintaining front desk and lobby clean and sanitary
  • Filing and responding to emails with recruitment documents

Customer Relations/Cashier

SEARS HOLDING CORPORATION
SACRAMENTO, CA
11.2016 - 06.2017
  • Process payments of money in the form of cash, credit card, check, or voucher
  • Issue receipts, refunds, credits, or change due to customers
  • Balancing and totaling drawers
  • Operating cash registers
  • Answering questions about Merchandise and services
  • Assisting fellow employees with tasks
  • Offered Sears credit applications upon checkout
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Process payments of money in the form of cash, credit card, check, or voucher
  • Issue receipts, refunds, credits, or change due to customers
  • Balancing and totaling drawers beginning and end of shifts to ensure that amounts are correct
  • Relieving other cashiers for lunches and breaks
  • Maintain a positive work environment for all cashiers
  • Generate accurate till reports for each register
  • Manage and perform all check-out functions on a daily basis
  • Communicate clearly and openly with customers
  • Manage the check-out area and ensure each station remains clean and efficiently run
  • Listen to customer complaints and questions and refer them to the assistant manager when required
  • Ensure all stations have adequate cash and change at all times
  • Serve as the primary point-of-contact for customer service associates

Education

High School Diploma -

Sava
Sacramento
06.2011

Skills

  • Computer skills
  • Proficient in Microsoft Word, PowerPoint, Excel and multiple web browsers
  • Enthusiastic personality
  • Leadership skills
  • Ability to train, and motivate others
  • Strong organizational skills
  • Responsible and dependable
  • Diligent work ethics
  • Dedication
  • Achievement-driven
  • Communication skills
  • Eager and willing to add to my knowledge base and skill
  • Customer Service
  • Critical Thinking
  • People Skills
  • Friendly, Positive Attitude
  • Team Building

References

  • Desiree Montayo (916)204-5162 Golden 1 Customer Reprensitive
  • Monique Garay (916)286-9004 State of California Tax Specialist II
  • Laura Torres (916)910-8405 General Manager of Minute Man Jewerely & Watch Repair

Timeline

Customer Care Representative

SambaSafety
03.2023 - Current

Teller Associate

Golden1
10.2021 - 03.2023

Jewelry Associate

Minute Man Jewerely, Watch Repair
07.2018 - 10.2021

Receptionist/Clerical, Administrative Assistant/PT Cashier

FORANYAUTOGROUP
07.2017 - 08.2018

Customer Relations/Cashier

SEARS HOLDING CORPORATION
11.2016 - 06.2017

High School Diploma -

Sava

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