Ruben Barragan
San Antonio,TX
Summary
Accomplished Food and Beverage Director possessing more than 10 years of in-depth experience in hospitality management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Hotel Indigo
San Antonio, Texas
02.2025 - Current
- Managed daily operations of food and beverage departments to optimize service efficiency.
- Oversaw procurement processes and inventory management to maintain supply availability.
- Coordinated special events and banquet services for exceptional guest experiences.
- Implemented cost control measures that maximized resource utilization across departments.
- Conducted regular team meetings to align on menus, service standards, and promotions.
- Monitored inventory levels to support seamless daily operations and minimize shortages.
- Collaborated with marketing teams to develop promotional campaigns that increased sales volume.
- Organized monthly training sessions on sanitation techniques and food safety protocols.
Assistant Director of Food and Beverage
AC Hotel by Marriott San Antonio Riverwalk
San Antonio, TX
03.2024 - 02.2025
- Sourced high-quality ingredients from vendors, ensuring competitive pricing.
- Implemented food safety standards to meet regulatory compliance.
- Oversaw menu development and pricing strategies, enhancing overall profitability.
- Managed culinary team, emphasizing professional development and service excellence.
- Executed marketing campaigns to increase customer traffic and revenue.
- Conducted inventory and cost analysis to optimize budget and reduce waste.
- Coordinated special events and catering services, fulfilling customer expectations.
- Resolved customer issues promptly, delivering exceptional service.
TASK FORCE - Director of Banquets
Sofitel Hotel
Beverly Hills, California
08.2023 - 03.2024
- Managed banquet operations for high-profile events, ensuring quality and efficiency.
- Coordinated logistics for catering services and dining arrangements to meet client expectations.
- Supervised staff, enhancing service delivery during events through effective training.
- Oversaw inventory management of banquet supplies, ensuring adequate stock levels.
- Facilitated interdepartmental communication to optimize event execution processes.
- Implemented food handling safety protocols to meet health department regulations.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Established seasonal menus based on ingredient availability to enhance culinary offerings.
TASK FORCE - Director of Food and Beverage
Intercontinental Hotel
Los Angeles, California
05.2023 - 08.2023
- Trained and mentored staff on service excellence and operational standards.
- Monitored compliance with health and safety regulations in food service areas.
- Supervised selection, training, development, and evaluation processes for staff members.
- Collaborated with server trainees to resolve customer concerns promptly.
- Oversaw food preparation, production, and presentation adhering to quality standards.
- Delegated tasks to staff while establishing priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on performance enhancement strategies and customer relations improvement.
Food and Beverage Director
Holiday Inn San Antonio-Riverwalk, an IHG Hotel
San Antonio, TX
10.2014 - 05.2023
- Directed food service operations, exceeding budgetary goals consistently.
- Oversaw room service, restaurant, bar, and convenience store activities.
- Recruited and managed over 30 food service professionals effectively.
- Developed seasonal marketing strategies aligned with market trends.
- Achieved revenue growth of 2.5% through innovative marketing initiatives.
- Reduced costs by 5% through new inventory systems and labor tracking.
- Ensured compliance with sanitation and safety standards, maintaining health scores above 90%.
- Reviewed daily P&L reports for accuracy before submission to senior management.
Banquet Manager
Holiday Inn San Antonio International Airport (SAT)
San Antonio, TX
09.2013 - 10.2014
- Executed all aspects of banquet and event planning, ensuring quality setup and food presentation.
- Supervised banquet staff, including hiring, training, and performance evaluations.
- Maintained effective communication with clients and department heads to ensure guest satisfaction.
- Ensured compliance with alcohol service regulations and coordinated transportation for inebriated guests.
- Collaborated with kitchen staff to prepare customized menus based on client preferences.
- Organized, scheduled, and directed staff to optimize banquet operations.
- Laid out buffet equipment and food displays to enhance visual appeal.
- Conducted regular meetings with catering staff to review policies and plan upcoming events.
Supervisor-Manager Assistant
Bahia Azul Restaurant
San Antonio, TX
01.2011 - 09.2013
- Supervised over 25 food service professionals to uphold brand standards in kitchen and front of house operations.
- Supervised daily restaurant operations to ensure smooth service delivery.
- Implemented new procedures to enhance workflow in high-pressure situations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Ensured compliance with local and brand sanitation and safety standards, achieving a minimum score of 90 on inspections.
- Contributed to production and operation across all restaurant areas, including catering services.
- Drove sales growth through marketing campaigns and successful execution of special events.
Extra Board Route Supervisor
VIA Metropolitan Transit
San Antonio, TX
11.2007 - 01.2011
- Delivered excellent customer service, addressing customer needs promptly and efficiently.
- Monitored schedules to ensure timely service for passengers.
- Supported safety protocols during transit operations to safeguard passengers.
- Executed day-to-day responsibilities with accuracy and efficiency.
Inventory & Quality Control Manager/Warehouse Supervisor, Purchasing Agent
Gulfstream
Long Beach, CA
01.1998 - 11.2007
- Managed warehouse staff to optimize workflow and enhance production efficiency.
- Trained staff on quality assurance protocols and best practices.
- Reviewed, processed purchase requisitions, and issued purchase orders swiftly.
- Delivered outstanding customer service amid high-volume phone calls.
- Traveled to conventions to engage with vendors, establish accounts, and negotiate pricing.
- Maintained documentation of quality control tests and results for regulatory compliance.
- Coordinated shipping and receiving activities for timely deliveries.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained and updated inventory records accurately.
Education
General Education - Norwalk, CA
Cerritos College
Norwalk, CA01.1997
Skills
- Forecasting and quality control
- Administrative support
- Inventory management
- Marketing strategies
- Customer service excellence
- Hospitality management
- Point of sale systems
- Intranet and internet proficiency
- Office software skills
- Windows operating system
- Opera software expertise
- Customer relationship management
- Event coordination
- Food safety compliance
- Menu development
- Cost control
- Team leadership
- Performance evaluation
- Staff training
- Workday knowledge
- Operations management
- Project management skills
- Menu planning and recipe development
- Wine history knowledge
- Vendor negotiation skills
- Purchasing management skills
- Budget administration skills
- Problem-solving abilities
- Team building skills
- Adaptability and flexibility
- Reservation and event management
Certification
- Servsafe-Food Handling
- TABC
- OSHA Certification: Food Handling and HACCP
- IHG Awarded Certification: Leading People, Morning Matters, Room Service, True Hospitality, Service Skills, Problem Resolution
Languages
Spanish
Professional
English
Professional
Timeline
Director of Food and Beverage
Hotel Indigo
02.2025 - Current
Assistant Director of Food and Beverage
AC Hotel by Marriott San Antonio Riverwalk
03.2024 - 02.2025
TASK FORCE - Director of Banquets
Sofitel Hotel
08.2023 - 03.2024
TASK FORCE - Director of Food and Beverage
Intercontinental Hotel
05.2023 - 08.2023
Food and Beverage Director
Holiday Inn San Antonio-Riverwalk, an IHG Hotel
10.2014 - 05.2023
Banquet Manager
Holiday Inn San Antonio International Airport (SAT)
09.2013 - 10.2014
Supervisor-Manager Assistant
Bahia Azul Restaurant
01.2011 - 09.2013
Extra Board Route Supervisor
VIA Metropolitan Transit
11.2007 - 01.2011
Inventory & Quality Control Manager/Warehouse Supervisor, Purchasing Agent
Gulfstream
01.1998 - 11.2007
General Education - Norwalk, CA
Cerritos College