Ruben Barranco
Gilbert,Arizona
Summary
Dynamic leader with a proven track record in operational planning and financial oversight, honed as an Entrepreneur at Residential Care Facilities and as an RN Case Manager at Seton Medical Center. Excelled in building brand recognition and enhancing patient care through teamwork and collaboration. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing exceptional decision-making and personnel management skills.
Overview
20
20
years of professional experience
Work History
Entrepreneur
Residential Care Facilities
05.2008 - Current
- Built strong brand recognition in assisted living communities and customer loyalty by delivering high-quality services consistently over time.
- Implement an efficient Policies and Procedure based on Department of Health standards.
- Assist in Department of Health annual surveys.
- Implement appropriate plan of actions for each surveys.
- Determined Assisted living business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics just like the recent pandemic.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Developed strategic partnerships with key industry players like placement agencies, hospice agencies, Home health, rehab and nursing home facilities to enhance brand visibility and credibility.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Launched successful referral program, encouraging satisfied customers to spread word about business.
- Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
RN Case Manager
Seton Medical Center
03.2008 - 02.2009
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
RN Case Manager
Accent Care Home Health
01.2005 - 01.2007
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
Education
Bachelor of Science - Nursing
University of Iloilo
Iloilo City Philippines04-1996
Skills
- Operational planning
- Policy development
- Financial oversight
- Personnel management
- Program coordination
- Customer service
- Teamwork and collaboration
- Decision-making
- Marketing strategies
- Budget control
- Delegation
- Staff training/development
Affiliations
- Phoenix Rainbow Lions Club- Founder
Timeline
Entrepreneur
Residential Care Facilities
05.2008 - Current
RN Case Manager
Seton Medical Center
03.2008 - 02.2009
RN Case Manager
Accent Care Home Health
01.2005 - 01.2007
Bachelor of Science - Nursing
University of Iloilo
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