Ruben Cabrera
Scottsdale,AZ
Summary
At Empresa Filial De Comercio Y Gastronomía Boyeros, I excelled in enhancing client satisfaction and cash flow management, showcasing my proficiency in accounting software and exceptional customer service skills. My proactive problem-solving and ability to exceed sales quotas by fostering strong relationships highlight my adaptability and results-driven approach.
Overview
34
34
years of professional experience
Work History
Especialista Comercial
Empresa Filial De Comercio Y Gastronomía Boyeros
10.1988 - 03.2023
- Reduced financial discrepancies with thorough reconciliation of accounts and accurate recordkeeping.
- Enhanced cash flow management by consistently monitoring receivables and ensuring timely collection.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Completed routine and complex account updates to resolve problems.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Built relationships with customers and community to promote long term business growth.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Analyzed financial data and generated accurate, insightful reports for management.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
Education
Especialista Marketing Y Negociaciones - Marketing Management And Research
Escuela De Capacitación Comercio Provincial La Hba
La Habana, Cuba 03.1996
Bachiller En Ciencias Y Letras - Educación Preuniversitaria
Instituto Preuniversitario "Geraldo Abreu Fontan"
Sandino, Pinar Del Río, Cuba 07.1984
Skills
- Bank Reconciliation
- Purchase Order Management
- Invoice Processing
- Accounting Software Proficiency
- Accounts receivable management
- Cash Flow Management
- Audit Support
- Fixed Asset Management
- Tax Preparation
- Internal Controls
- Intercompany Transactions
- Cost accounting
- Revenue Recognition
- Expense Tracking
- Financial statement preparation
- Accounts payable management
- Debt collection
- General ledger maintenance
- Month-end closing
- Billing resolutions
- Customer relationship development
- Microsoft Office proficiency
- Client Engagement
- Documentation skill
- Document Management
- Report Writing
- Terms negotiation
- Advertising and marketing
- Advertising Strategies
- Research proficiency
- Reporting skill
- Billing issue resolution
- Brainstorming
- Point of sale system
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Customer Satisfaction
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Cash Handling
Languages
Español
Full Professional
English
Elementary
Timeline
Especialista Comercial
Empresa Filial De Comercio Y Gastronomía Boyeros
10.1988 - 03.2023
Especialista Marketing Y Negociaciones - Marketing Management And Research
Escuela De Capacitación Comercio Provincial La Hba
Bachiller En Ciencias Y Letras - Educación Preuniversitaria
Instituto Preuniversitario "Geraldo Abreu Fontan"
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