RUBEN CARRIZALES
Pasadena
Summary
Experienced Banker with 9+ years of expertise in supervising and training tellers, managing bank operations, and ensuring financial accuracy. Possesses strong attention to detail, proficiency in Microsoft Office and QuickBooks, and bilingual communication skills.
Overview
12
12
years of professional experience
Work History
Monitoring Specialist
Affiliated Monitoring
10.2025 - Current
- Monitored alarm systems to ensure timely response to alerts and notifications.
- Conducted regular system checks to maintain operational integrity and efficiency.
- Collaborated with clients to understand monitoring needs and provide tailored solutions.
- Developed standard operating procedures for increased accuracy in monitoring tasks.
- Resolved customer inquiries efficiently, enhancing customer satisfaction.
Universal Banker - Teller Supervisor
Global One Bank
03.2023 - 09.2024
- Supervised and trained tellers and new accounts bankers
- Managed transactions for commercial and personal accounts
- Open accounts including Checking, Savings, CDs, and IRAs, ensuring accuracy and compliance
- Managed vault and bank GLs, maintaining financial accuracy and security
- Assisted customers with online banking setup and troubleshooting, improving user experience and digital engagement
- Ensured compliance with all applicable federal regulations including Bank Secrecy Act, Anti-Money Laundering regulations, OFAC requirements
- Assisted in opening Global One Bank, establishing teller duties and policies, ensuring operational efficiency
- Prepared outgoing shipments to Federal Reserve Bank
- Assisted customers in identifying financial products that meet their needs, enhancing overall service satisfaction
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations
Teller - Banker - Temp Agency Supervisor
Frontline Personnel
06.2018 - 11.2023
- Supervised and trained tellers
- Train new temp agency tellers and bankers
- Marketed banking products and services to increase customer engagement
- Opened various accounts, ensuring compliance and customer satisfaction
- Addressed various client banking inquiries
- Assisted agency owner in managing operations, supporting company growth and stability
Member Service Representative
Texas Dow Employee Credit Union
10.2017 - 04.2018
- Delivered exceptional customer service to Credit Union members in person and over the phone
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions
- Resolved account inquiries and processed transaction requests for members
- Informed members about various products and services offered by Credit Union
- Conducted regular audits to ensure compliance with banking regulations.
- Processed loan applications and account openings, ensuring compliance with credit union policies.
- Collaborated with team members to enhance workflow efficiency and improve service delivery standards.
Personal Banker
First Convenience Bank
10.2016 - 08.2017
- Assisted customers with account openings and loan applications
- Responded promptly to customer inquiries via email and phone, ensuring timely access to information
- Developed relationships with customers by providing exceptional service
- Educated clients on banking products and services available
- Processed transactions accurately and efficiently at teller stations
- Managed and balanced the bank vault daily, maintaining accuracy and security
- Collaborated with team members to meet branch targets and objectives
Customer Service Representative
PLS Check Cashers
10.2014 - 06.2016
- Answered phone calls, resolving customer inquiries and requests to enhance satisfaction
- Assisted customers with check cashing, wire transfers, and money orders, ensuring accurate transactions
- Exceeded monthly goals for products and services, contributing to overall sales performance
- Balanced cash vault daily to ensure accuracy of funds.
- Processed incoming/outgoing cash shipments
- Assisted with teller audits.
Education
High School diploma -
Pasadena Memorial HS
Pasadena, TX06.2015
High School diploma -
San Jacinto College
Skills
- Customer Service
- Banking
- Computer skills
- Math skills
- Attention to detail
- Microsoft Office
- QuickBooks
- Bilingual
- Cash handling
- Employee training
- Conflict resolution
- Time management
- Branch operations
- Alarm monitoring
- Sales proficiency
Education
true
Timeline
Monitoring Specialist
Affiliated Monitoring
10.2025 - Current
Universal Banker - Teller Supervisor
Global One Bank
03.2023 - 09.2024
Teller - Banker - Temp Agency Supervisor
Frontline Personnel
06.2018 - 11.2023
Member Service Representative
Texas Dow Employee Credit Union
10.2017 - 04.2018
Personal Banker
First Convenience Bank
10.2016 - 08.2017
Customer Service Representative
PLS Check Cashers
10.2014 - 06.2016
High School diploma -
Pasadena Memorial HS
High School diploma -
San Jacinto College