Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Ruben Celiceo

EL MONTE,California

Summary

It takes years of hard work to accumulate a wealth of information and so I dedicate my life to make meaningful contributions just as many teachers and mentors have when I was still new and inexperienced in my surroundings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Culinary Arts Student

Qwick
Los Angeles, CA
11.2023 - Current
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Organized storage areas for dry goods and refrigerated items in accordance with health guidelines.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Kept kitchen properly cleaned and maintained and all items put away after use.
  • Prepared sauces and stocks according to recipes.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Distributed food to service staff for prompt delivery to customers.
  • Made meals in accordance with company standards and requirements.
  • Practiced knife skills, including chopping, dicing, mincing, julienning, and filleting.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked quality of food products to meet high standards.
  • Practiced plating techniques for various dishes according to restaurant standards.
  • Worked closely with other cooks to ensure efficient service during busy hours.
  • Observed proper food safety techniques while preparing and serving meals.
  • Developed knowledge of food science principles related to flavor profiles and nutrition.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Performed basic baking tasks such as rolling dough, cutting cookies, shaping pies.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Identified recipe ingredients and made sure each was prepared for [Job title].
  • Learned how to use a variety of kitchen equipment such as blenders, mixers, ovens, grills and fryers.
  • Demonstrated understanding of portion control when plating meals for customers.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Executed proper techniques when preparing menu item ingredients.
  • Rotated food stocks, using older items first and tossing expired products.
  • Ensured that all dishes were served within specified timeframes following health code regulations.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Representative

Poke Bomb
EL MONTE, California
01.2023 - Current
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.

Janitorial Contractor

Gus's Bar & Bbq
South Pasadena, CA
08.2020 - 03.2022
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Followed company uniform, performance and security policies with every job.
  • Serviced, cleaned and restocked restrooms.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Moved heavy furniture or equipment as requested by management.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Swept floors in office areas to remove dirt and debris.
  • Ensured security of all building entrances by locking doors after closing hours.
  • Transported trash from work area to designated disposal areas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Cleaned and sanitized restrooms, locker rooms, showers, sinks, countertops and floors using Clorox and other cleaning products.
  • Kept business entrances clean, tidy and professional in appearance.
  • Wiped down doors and door frames on a weekly basis.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Liquor Store Associate

Super Store #2
Alhambra, CA
02.2018 - 02.2022
  • Kept up-to-date on current promotions, discounts, specials and other offers.
  • Received shipments of new products and checked for accuracy against invoices.
  • Computed purchases and received and processed cash or credit payment.
  • Completed daily paperwork such as sales reports, time sheets.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained cleanliness of store by sweeping floors, dusting shelves and organizing items.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted in stocking shelves with liquor products.
  • Enforced store policies regarding returns, exchanges, refunds.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.
  • Checked identification of customers to ensure they met legal drinking age requirements.
  • Answered questions from callers and in-store guests to offer information and promote products.
  • Trained new employees in proper store operations procedures.
  • Processed customer transactions using cash register accurately and efficiently.
  • Monitored security cameras to detect shoplifting or suspicious activity.
  • Placed special orders or called other stores to find desired items.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Provided excellent customer service by being friendly, helpful and courteous.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Restocked merchandise on shelves as needed.
  • Bagged or packaged purchases and wrapped gifts.
  • Assisted customers with loading purchases into their vehicles safely.
  • Regularly monitored expiration dates on perishable items such as beer or wine.
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Organized displays to attract customers and promote sales.
  • Resolved customer complaints quickly and professionally.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Inspired customers to try new items by educating on wines and store promotions.
  • Conducted price checks for customers when requested.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained schedule of class assignments to meet deadlines.

Gas Station Clerk

Rocket Fuel
El Monte, CA
10.2018 - 08.2019
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Verified age of customers purchasing alcohol or tobacco products with valid ID.
  • Conducted regular maintenance activities on fuel pumps including changing filters.
  • Answered phone calls regarding product availability, prices and special orders.
  • Processed gas and amenities payments.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Operated cash register to process transactions accurately and efficiently.
  • Provided excellent customer service by addressing complaints promptly and courteously.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
  • Greeted customers promptly and responded to questions.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Rosemead High School
Rosemead, CA
06.2016

Some College (No Degree) - Astronomy

Los Angeles City College
Los Angeles, CA

Culinary -

Institute of Culinary Education
New York, NY

Culinary - Food Science

Hidden Sound
Otagakure, CA

Skills

  • Food Preparation
  • Effective Communication
  • Continuous Improvement
  • New Recipe Creation

Affiliations

  • Freelancer, Food Science Student, Elementary Common Core K-5

Accomplishments

  • I modified and created many products to increase revenue at Super Store Liquor #2, worked in two other liquor stores
  • I increased revenue at Poke bomb by utilizing Culinary School Plating Techniques, created hospitable greeting system
  • I have worked in several restaurants honing my skills and absorbing knowledge gradually
  • I worked as a mental health worker worker helping patients deal with vices as I personally do not engage in those vices
  • I have had to mature a lot faster than my peers in my adolescence, however Im more relaxed now

Certification

  • Food Handlers Certificate

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Culinary Arts Student

Qwick
11.2023 - Current

Customer Service Representative

Poke Bomb
01.2023 - Current

Janitorial Contractor

Gus's Bar & Bbq
08.2020 - 03.2022

Gas Station Clerk

Rocket Fuel
10.2018 - 08.2019

Liquor Store Associate

Super Store #2
02.2018 - 02.2022

High School Diploma -

Rosemead High School

Some College (No Degree) - Astronomy

Los Angeles City College

Culinary -

Institute of Culinary Education

Culinary - Food Science

Hidden Sound

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Ruben Celiceo