Ruben Corona

• Supervised and trained concession staff on proper customer service techniques, food preparation methods, and sales handling procedures.
• Monitored daily operations of the concession stand including inventory levels, pricing accuracy, and employee performance.
• Monitored and maintained inventory of supplies, materials, and equipment.
• Addressed any technical issues with POS system or other equipment promptly.
• Communicated regularly with management team regarding operational issues or updates.
• Resolved customer complaints in a timely manner by listening to their concerns and finding solutions that met both parties' expectations.
• Ensured all local health codes were followed in accordance with company standards.

• Handle “General Web Support” (i.e., Tier-1) issues per established guidelines this includes (but are not limited to) login/authentication (e.g., locked and disabled accounts).
• Account configuration or new patient registration.
• Assist in scheduling/rescheduling telehealth or in-person appointments.
• User Authorization (e.g. Adding and removing users following HIPAA policy.
• Navigation support locating web portal resources and/or information such as Immunizations, Referrals, Patients education documents, Medication refills, Appointments dates, Medical records.
• Escalation of “Complex” issues; in other words, issues that cannot be resolved by adhering to established troubleshooting guidelines and/or scripts.
• Respond to voicemails calls and emails with patients concerns.
• Log/Report events related to support activities, including (but not limited to):

· Potential system bugs.

· Observed system outages.

· Disrupted/undeliverable and dropped emails and calls.

· Inquiries reported outside standard communication channels.

• Attend regular check-in (weekly), evaluation (quarterly), and training.
• Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
• Verified insurance information, collected payments, and scheduled appointments.
• Assisted with the completion of medical forms and records.
• Ensured all necessary paperwork was completed prior to patient visits.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Inputted patient demographic data into electronic health record system.
• Adhered to HIPAA regulations when handling confidential patient information.

• Provided customer service assistance to customers via phone and email.
• Provided technical support for software applications to end-users.
• Performed troubleshooting of application issues to identify root causes and resolution paths.
• Utilized various software applications such as CRM systems for tracking purposes.
• Schedule new installs GPS systems in accordance with manufacturer's instructions.
• Utilized specialized software programs to program and configure GPS systems.
• Created technical reports detailing findings and recommendations for GPS installations.
• Configured, maintained and troubleshot various types of GPS receivers.
• Investigated customer complaints regarding product quality or service rendered.
• Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.