Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RUBEN CORTEZ

Summary

Gained experience in a variety of areas, including Customer Service, Sales, Inventory management, and Computer operations. Demonstrated strong work ethic and consistently met and exceeded expectations.

Overview

10
10
years of professional experience

Work History

Order Selector

CVS DC
04.2022 - Current
  • Skilled in order selection and packing, including the use of RF scanners and voice picking systems
  • Proven track record of efficiently and accurately selecting orders with minimal errors
  • Experienced in operating power pallet jacks, forklifts, and other warehouse machinery
  • Collaborated with supervisors and other departments to ensure customer orders were accurate and timely
  • Followed quality control procedures to ensure products were safe for customer consumption

Returns Data Entry Clerk

Bergen Logistics
09.2020 - 04.2022
  • Maintain and manage a database of Excel Spreadsheets of all product returns and exchanges
  • Process returns of unordered and non-saleable merchandize
  • Inspect and verify products and merchandize worth returning back
  • Verify and inspect all forms, reports and records relating to product returns
  • Inspect and reconcile quantities returned with that of the returns forms and documents
  • Verify and inspect all forms, reports and records relating to product returns
  • Communicate vendor and processing issues to Supervisor, Manager, Coordinator, or Lead

Associate/ Learning Ambassador

Amazon Warehouse
08.2019 - 09.2020
  • Selecting, packing, and shipping customer orders at a fast-paced
  • Use technology like smartphones and handheld devices to sort, scan, and prepare orders
  • View prompts on screens and follow directions for work task
  • Pinpoints multiple malfunctions within own area of goods handling
  • Skilled at mentoring and leading new team members on company procedures
  • Collaborated with process assistants and floor managers to monitor progress of tier one associates and adjust instructional strategies to meet specific needs more efficiently
  • Create, collect, and record information on associate progress to determine the next step to associate's success

Spotter Assistant

Quality Logistics Inc
08.2016 - 08.2019
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions
  • Listened closely during team meetings to gain complete understanding of duties required for each shift
  • Performed safety checks and routine maintenance on equipment, fostering safe operations
  • Assisted with shipments, unloading and loading material using Bulkheads and Separators

Sales Associate

Metro by T-Mobile
09.2014 - 07.2016
  • Manage cash, operate cash registers, process Debit/Credit transactions and refunds
  • Keep a daily activity log, including records of returns and customer purchases
  • Prepared and submitted required sales documents in a prompt and accurate manner
  • Analyze and properly processed customer returns, assisting customers with finding alternative devices to meet their needs, and solving their issues and concerns
  • Trained and developed new sales team associates in products, selling techniques, and company procedures
  • Being able to Multitask and maintain communication with coworkers to sustain an efficient customer experience

Cashier

Dollar Tree
08.2013 - 09.2014
  • Reviewed and resolved differences between accounting information and cash drawer
  • Helped customers complete Purchases, Locate items and Join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front
  • Assisted over numerous guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Maintained current knowledge of store promotions and highlighted sales to customers

Education

Bachelor of Fine Arts in Visual Communication Design -

California State Polytechnic University
Pomona, CA
05.2022

Associate of Arts in Studio Arts -

Mt. San Antonio College
Walnut, CA
06.2018

High School Diploma -

Covina High School
Covina, CA

Skills

  • Team Management
  • Adobe Creative Suite
  • Microsoft Word/ Powerpoint
  • Problem Solving
  • Organization / Time management
  • Relationship Building
  • Logo Creation
  • Illustration
  • PC and Mac Platforms

Languages

English
Spanish

Timeline

Order Selector

CVS DC
04.2022 - Current

Returns Data Entry Clerk

Bergen Logistics
09.2020 - 04.2022

Associate/ Learning Ambassador

Amazon Warehouse
08.2019 - 09.2020

Spotter Assistant

Quality Logistics Inc
08.2016 - 08.2019

Sales Associate

Metro by T-Mobile
09.2014 - 07.2016

Cashier

Dollar Tree
08.2013 - 09.2014

Bachelor of Fine Arts in Visual Communication Design -

California State Polytechnic University

Associate of Arts in Studio Arts -

Mt. San Antonio College

High School Diploma -

Covina High School

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RUBEN CORTEZ