Ruben Custance
Phoenix,AZ
Summary
Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2026
2026
years of professional experience
Work History
CNA
St. Joseph Mercy Hospital
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Store Manager
Circle K
02.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Assistant
Circle K
07.2012 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
CSR, Sales
Circle K Gas Station
11.2010 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
Lead CSR
Stripes Convenience Store
07.2007 - 11.2009
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
Assistant Store Manager
Wendys Restaurant
06.2003 - 02.2006
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Legal Assistant
Pitney Bowes Management Services
01.1999 - 03.2002
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Education
High School Diploma - Manual Drafting
Metro Tech
1900 W Thomas Rd, Phoenix, AZ 8501506.1999
High School Diploma - Basics
Alhambra High School
3839 W Camelback Rd, Phoenix, AZ 850105.1998
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Timeline
Store Manager
Circle K
02.2020 - Current
Store Assistant
Circle K
07.2012 - Current
CSR, Sales
Circle K Gas Station
11.2010 - Current
Lead CSR
Stripes Convenience Store
07.2007 - 11.2009
Assistant Store Manager
Wendys Restaurant
06.2003 - 02.2006
Legal Assistant
Pitney Bowes Management Services
01.1999 - 03.2002
CNA
St. Joseph Mercy Hospital
High School Diploma - Manual Drafting
Metro Tech
High School Diploma - Basics
Alhambra High School
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