Ruben De Jesus
Columbus,OH
Summary
Data-driven professional with experience in analysis, process improvement, and cross-functional collaboration. Google Data Analytics certified with proven problem-solving and communication skills, eager to support business decisions and drive results as a Junior Analyst.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Analyst, Support Services
Nationwide
Columbus, OH
01.2023 - Current
- Analyzed operational data to identify inefficiencies, driving process improvements across departments.
- Provided insights during strategic planning meetings, aligning initiatives with organizational objectives.
- Monitored compliance documentation to ensure adherence to FINRA regulations and company policies, reducing regulatory risks.
- Developed training materials for end users.
Bilingual Representative, Solution Center
Nationwide
Columbus, Ohio
01.2022 - 01.2023
- Evaluated customer inquiries to identify recurring issues and recommended process enhancements, increasing resolution efficiency.
- Collaborated with cross-functional teams to streamline communication, minimizing service delays.
- Mentored junior team members to boost productivity and enhance service quality.
- Recommended product, service, and billing improvements to management to mitigate future issues.
Customer Service Representative
Axos Bank
Columbus, Ohio
05.2019 - 10.2021
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication strategies.
- Collaborated with team members to improve customer service processes.
Flex Lead
Kohl's
Columbus, Ohio
12.2014 - 04.2019
- Supervised and trained employees, enhancing team efficiency and customer satisfaction.
- Collaborated with management to develop process and merchandising strategies that boosted store performance.
- Managed inventory control processes to ensure adequate stock levels.
Assistant Store Manager
Buckeye Corner
Columbus, Ohio
07.2017 - 04.2018
- Assisted in managing daily store operations and team activities.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed visual merchandising displays to enhance product presentation.
Education
Some College (No Degree) - Biology
Columbus State Community College
Columbus, OHSkills
- Data analysis and reporting
- Process improvement (Lean Six Sigma)
- SQL and Excel proficiency
- Customer relationship management
- Problem-solving and critical thinking
- Cross-functional collaboration
Certification
- Google Data Analytics Certificate
- LEAN Six Sigma Yellow Belt
- Finra Series 6
- ALHC
Timeline
Sr Analyst, Support Services
Nationwide
01.2023 - Current
Bilingual Representative, Solution Center
Nationwide
01.2022 - 01.2023
Customer Service Representative
Axos Bank
05.2019 - 10.2021
Assistant Store Manager
Buckeye Corner
07.2017 - 04.2018
Flex Lead
Kohl's
12.2014 - 04.2019
Some College (No Degree) - Biology
Columbus State Community College