Ruben De Leon
Oceanside,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. United States Marine Corps veteran recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Familiar with handling up to 40+ inbound calls per day. Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination. Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Alter Health Group
01.2022 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Dispatching Supervisor
Kendal Floral
11.2021 - 11.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored expenditures to mitigate risk of overages.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Maintained compliance with company policies, objectives and communication goals.
Dispatcher Office Assistant
NAPPA
03.2021 - 11.2021
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed all dispatching, routing and tracking of 12 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
Technical Support Representative
American Import Auto Group
08.2020 - 03.2021
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained and updated vehicle rentals customer service database.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Motor Transport Operator/Dispatch Supervisor
USMC
08.2016 - 08.2020
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Reported defects, damage and accidents to proper personnel.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Inspected vehicles and completed daily maintenance actions.
- Oversaw handling and transportation of more than $750,000 in equipment while deployed to Middle East.
- Checked in with dispatch service and updated with current location.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed preventive maintenance and mechanical repairs on vehicles.
Cashier Supervisor
Fat Rickys
02.2014 - 08.2016
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Master of Science - Psychology
National University
La Jolla, CA04.2025
Associate of Arts - LMFT
National University
La Jolla, CA01.2025
Bachelor of Science - Psychology
National University
La Jolla, CA02.2023
High School Diploma -
Woodland Highschool
Steator, IL06.2016
Skills
- Therapeutic Exercise
- Risk Evaluation
- Group Activities
- Hotline Management
- Documentation Skills
- Post-Traumatic Stress Disorder Management
- Motivational Leadership
- Continuous Improvement Projects
- Operational Efficiency and Safety
- Employee Development
- Logistics Expertise
- Case Management
- Counseling Services
- Improvement Strategies
Languages
Spanish
Limited Working
English
Native or Bilingual
Certification
- CM - Certified Manager Certification
- Certified CPR
- Certified EMT Practice
- Licensed Tactical Vehicle Driving/Training
- LMHC - Licensed Mental Health Counselor
- RBT - Registered Behavior Technician
Timeline
Crisis Counselor
Alter Health Group
01.2022 - Current
Dispatching Supervisor
Kendal Floral
11.2021 - 11.2022
Dispatcher Office Assistant
NAPPA
03.2021 - 11.2021
Technical Support Representative
American Import Auto Group
08.2020 - 03.2021
Motor Transport Operator/Dispatch Supervisor
USMC
08.2016 - 08.2020
Cashier Supervisor
Fat Rickys
02.2014 - 08.2016
Master of Science - Psychology
National University
Associate of Arts - LMFT
National University
Bachelor of Science - Psychology
National University
High School Diploma -
Woodland Highschool
- CM - Certified Manager Certification
- Certified CPR
- Certified EMT Practice
- Licensed Tactical Vehicle Driving/Training
- LMHC - Licensed Mental Health Counselor
- RBT - Registered Behavior Technician
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