Overview
Work History
Skills
Certification
Salesexperience
Military Service
References
Timeline
Generic

Ruben Diaz

Grapevine,TX

Overview

29
29
years of professional experience
1
1
Certification

Work History

Sales Agent Representative

Patriot Mobile
10.2018 - Current
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Improved overall team performance by providing mentorship and guidance to junior sales representatives.
  • Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
  • Exceeded monthly sales targets through proactive prospecting and lead generation.
  • Implemented effective sales strategies for consistent growth in market share.
  • Collaborated with team members to develop innovative sales approaches, fostering a competitive edge within the industry.
  • Evaluated customer feedback regularly to identify areas for improvement in both product offerings and service delivery.
  • Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
  • Facilitated cross-selling efforts by identifying additional opportunities within existing client accounts.

Account Manager

FAY Servicing
01.2014 - 11.2014

Mortgage Default Coordinator

Bank of America - Retreat Capital Management Corporation
10.2011 - 01.2013

REO Asset Facilitator, Default Administration

Bank United
12.2007 - 03.2010

Loss Mitigation Specialist, Asset Conservation Division

Bank United
07.2007 - 12.2007

Licensed Real Estate Agent/Loan Officer/Foreclosure Prevention Manager

Franklin Realty Consultants, Inc./Hamilton Funding Corp.
01.2001 - 06.2007
  • Top Listing Agent from a 9-facility franchise
  • Generated commissions of over $97,000 in a single year
  • Created and implemented cold calling, networking, advertising, and promotional strategies that focused on developing client rapport critical to increasing sales opportunities
  • Sales strategy included pre-qualifying, educating and guiding potential home buyers through the mortgage loan origination process to ensure sales would close
  • Phone Prospecting, daily 100 calls/30Contacts
  • Listed, marketed, and sold residential properties to a diverse customer base
  • Increased loss mitigation cases by 300%
  • Developed procedures that significantly improved short sale payroll process.

Merchandising Manager

Rooms To Go
07.1995 - 05.2003
  • Increased store sales volume by 290% in two years
  • Developed and implemented strategic business plans to increase sales
  • Motivated staff to meet/exceed established sales goals by developing fun and effective sales incentives
  • Reviewed and approved sales deals by all sales associates
  • Monitored and reported hourly, weekly and monthly sales volume, financial and business transactions
  • Hired, trained, supervised and mentored 32 employees.

Skills

  • Strategic & Tactical Planning
  • Innovative, Relationship Based Marketing
  • Negotiating Contracts & Agreements
  • Project Planning & Coordination
  • Mitigating Losses
  • Exceptional Communicator
  • Vendor & Contractor Relations
  • Bid & Proposal Assessment
  • Market & Demographic Analysis
  • Developing Client Relations

Certification

  • State of Florida Real Estate License (11 years)
  • Florida Public Adjuster 320 (4 years)

Salesexperience

  • Franklin Realty Consultants, Inc./Hamilton Funding Corp., Cooper City, FL, 6 years, Licensed Real Estate Agent/Loan Officer/Foreclosure Prevention Manager, Top Listing Agent from a 9-facility franchise., Generated commissions of over $97,000 in a single year., Created and implemented cold calling, networking, advertising, and promotional strategies that focused on developing client rapport critical to increasing sales opportunities., Sales strategy included pre-qualifying, educating and guiding potential home buyers through the mortgage loan origination process to ensure sales would close., Phone Prospecting, daily 100 calls/30Contacts, Listed, marketed, and sold residential properties to a diverse customer base., Increased loss mitigation cases by 300%., Developed procedures that significantly improved short sale payroll process.
  • Rooms To Go, Miami, FL, 6 years, Merchandising Manager, Increased store sales volume by 290% in two years., Developed and implemented the following strategic business plans to increase sales:, 1. Introduced delivery service as an added benefit to the customer, 2. Tailored purchasing to our specific market expectations, 3. Innovated merchandising to demonstrate the versatility and value of our products, Motivated staff to meet/exceed established sales goals by developing fun and effective sales incentives., Reviewed and approved sales deals by all sales associates., Monitored and reported hourly, weekly and monthly sales volume, financial and business transactions., Hired, trained, supervised and mentored 32 employees.

Military Service

United States Navy, 3 years, Certified Naval Air Traffic Controller

References

References available upon request.

Timeline

Sales Agent Representative

Patriot Mobile
10.2018 - Current

Account Manager

FAY Servicing
01.2014 - 11.2014

Mortgage Default Coordinator

Bank of America - Retreat Capital Management Corporation
10.2011 - 01.2013

REO Asset Facilitator, Default Administration

Bank United
12.2007 - 03.2010

Loss Mitigation Specialist, Asset Conservation Division

Bank United
07.2007 - 12.2007

Licensed Real Estate Agent/Loan Officer/Foreclosure Prevention Manager

Franklin Realty Consultants, Inc./Hamilton Funding Corp.
01.2001 - 06.2007

Merchandising Manager

Rooms To Go
07.1995 - 05.2003
  • State of Florida Real Estate License (11 years)
  • Florida Public Adjuster 320 (4 years)

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Ruben Diaz