Ruben Diaz
Aurora,CO
Overview
7
7
years of professional experience
Work History
Ramp Agent/CSA
Southwest Airlines
09.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Bartender
Jax's Fishhouse and Oyster Bar
03.2021 - 09.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Server
Goode Company Seafood
12.2020 - 02.2021
- Provided recommendations and understanding their needs in order to serve their best interest in a positive manner towards achieving targeted sales volume
- Accomplished excellent customer service and made their total experience quite memorable.
- Handled cash and credit payments, prepared sales report and performed assigned closing works
FOH Manager
The Kitchen at the Dunlavy
06.2020 - 10.2020
- Established systems for training & steps of service.
- Created and implemented systems of operations, procedures & standards for the restaurant.
- Created menus, themes & specials.
- Corporate events/weddings/parties individualized each event with own menu/theme & personalized touch, 25-200+ Guests.
- Ensured high food quality according to restaurant standards and provided 100% customer satisfaction
- Constant restaurant walk-through to evaluation and ensure sanitation quality for customer and employee safety
Assistant General Manager
Punks Simple Southern
04.2018 - 03.2020
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines
- Complete restaurant opening and closing procedures and manage deposits
- Maintained beer and liquor while keeping under budget
- Recruitment & selection, training & development and performance management, with assistance from the general manager
- Managed the company Food Truck for events ranging between 20- 400+ guests
- Implemented a program to drive online traffic and improve online ratings
- Developed and maintained relationships with beer and wine representatives
Skills
- Exemplary Customer Service
- Proficient in all Microsoft Office Programs
- Commitment to continuous improvement
- Empowering leadership skills
- Problem Solving
- Timely complaint resolution
Timeline
Ramp Agent/CSA
Southwest Airlines
09.2022 - Current
Bartender
Jax's Fishhouse and Oyster Bar
03.2021 - 09.2022
Lead Server
Goode Company Seafood
12.2020 - 02.2021
FOH Manager
The Kitchen at the Dunlavy
06.2020 - 10.2020
Assistant General Manager
Punks Simple Southern
04.2018 - 03.2020
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