Summary
Overview
Work History
Education
Skills
Timeline
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Ruben Escobar

Henderson,NV

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Frontline

Taco Man Grill
Henderson, NV
06.2022 - 08.2023
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered prompt service to prioritize customer needs.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Welcomed customers and helped determine their needs.
  • Tallied cash drawer at beginning and end of each work shift.

Frontline

Wendy's
Henderson, Nevada
09.2022 - 12.2022
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Responded to customer calls and emails to answer questions about products and services.

Frontline

Carl's Jr
Henderson, NV
12.2021 - 06.2022
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed customer relations through communication and helpful interactions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Offered basic technical support for clients on wide range of company products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

High School Diploma -

CSN
Henderson, NV
08.2019 - 02.2023

Skills

    Cash register operation

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Timeline

Frontline

Wendy's
09.2022 - 12.2022

Frontline

Taco Man Grill
06.2022 - 08.2023

Frontline

Carl's Jr
12.2021 - 06.2022

High School Diploma -

CSN
08.2019 - 02.2023
Ruben Escobar