Ruben Falconi
Spring Grove,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Hardworking well-qualified combat professional maintaining equipment, completing patrols and briefing leadership. Knowledgeable about risk, safety gear and terrain assessments. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Service Manager
Walmart
07.2020 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Marine
United States Marine Corps
06.2012 - 10.2019
- Supervised junior staff team and provided technical assistance and advice to enhance performance and productivity.
- Maintained adherence to appropriate health and safety standards to protect crew members and reported promptly on issues of concern.
- Developed and implemented strategies to maximize squad efficiency.
- Executed directives from command center with necessary timeliness and efficiency.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Coordinated with allied forces to achieve mission objectives.
- Conducted safety briefings for squad members prior to missions.
- Used modern communication systems to relay orders to squad members.
- Instructed squad members on proper use of weapons and equipment.
- Analyzed terrain to identify advantageous positions for operations.
- Trained new infantry soldiers on standard operating procedures.
- Monitored inventory paperwork and ordered supplies, keeping warehouse fully stocked during high-volume periods.
- Verified inventory computations by comparing to physical counts of stock, and investigated discrepancies or adjusted errors.
- Identified material and logistics requirements to create purchasing requisitions.
- Stored items in warehouses, tool rooms and supply rooms.
- Implemented logistics support plans to manage advanced shipment of hazardous goods.
- Operated computers and other office equipment to prepare receipts and reports.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Maintained 100% accountability of assigned equipment.
- Documented and organized security information accurately and efficiently.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
- Applied four tenets of procedural justice when interacting with subordinates.
Restaurant Manager
Steak N Shake
07.2014 - 07.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Maine Township High School East
Park Ridge, IL06.2012
Skills
- Emergency Preparedness
- Inventory Accuracy
- Conducting Risk Assessments
- Managing Safety Gear
- Coordinating Training
- Order Implementation
- Personnel Mentoring
- Manage Communications
- Shipping and Receiving Understanding
- Logistics Functions
- Safety Practices
- Safety Standards
- Supporting Deployments
- Database Management
- Inventory Counting
- Order Preparation
- Appointment Scheduling Software
- Schedule Management
- Warehousing and Delivery
- Operating Forklift
- Workflow Coordination
- Shipment Receiving
- Loading Equipment
- Monthly Inventory
- Team Goals
- Administrative Support
- Equipment Redistribution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Manager
Walmart
07.2020 - 06.2023
Restaurant Manager
Steak N Shake
07.2014 - 07.2019
Marine
United States Marine Corps
06.2012 - 10.2019
High School Diploma -
Maine Township High School East