Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruben Favela

Dallas,TX

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Utilities Supervisor

City of Red Oak
08.2023 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.

Water/Wastewater Crew Leader

City of Grand Prairie
07.2016 - 08.2023
  • Performs repairs to water lines by responding to water leaks; identifying the source of leak; isolating line
    segment; exposing and making repairs; flushing system; placing line back into service; operating all the required
    valves; ensuring job site safety at all times.
  • Performs repairs to sewer lines by exposing the sewer line; identifying the source of the problem; avoiding the
    creation of damage to other utilities; conducting repairs; and ensuring a safe job site at all times.
  • Completes work for customer service calls by responding to service call requests for water to be turned on, leaks
    at mains, sewer stoppages, and for service to lines; deploying with adequate equipment; and expediting the return to service of sewer or water to customers.
  • Performs preventative maintenance by performing pull down maintenance utilizing the flush truck or mounted
    trailer; removing obstructions in sewer lines by derooting, cleaning, or introducing chemicals; and performing CCTV inspections to identify line problems as required.
  • Completes installation of sewer and water taps by assisting with installation service of taps by exposing mains in asphalt, soils, or concrete; installing tap penetrating mains; isolating line as required; inspecting and testing for leaks at new connections.
  • Conducts repairs to hydrants and valves by isolating fire hydrant lead; exposing piping and assessing damages
    for repair; replacing or reinstalling parts; performing inspections prior to placing hydrant in service; exposing
    valve; isolating line segment; identifying problem; repairing valve back to operational level; and placing valve into the open position.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Established and maintained professional working relationships with employees.
  • Mentored newly hired crew members to prepare each for job roles.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Organized crew placement per job function when assigning work.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Supervised project contributions to meet organizational deadlines and expectations.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Read plans, instructions or specifications to determine work activities.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Controlled traffic passing near, in or around work zones.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.

Operations Lead

Restoration Hardware
05.2014 - 07.2016
  • Monitored work habits and coached associates to achieve productivity standards and policy adherence. Made sure work areas were clean, neat, and orderly.
  • Assisted in maintaining the security of the warehouse and the home delivery location.
  • Conducted operations in a manner which promoted safety and in accordance with federal, state, and local laws.
  • Completed all necessary records and reports in a timely and accurate fashion. Allocated labor as needed throughout the departments.
  • Collaborated with the department supervisor to establish department and associate specific goals, including, but not limited to: productivity, quality, training and personnel growth/development.
  • Assumed responsibility of departmental goals and participated in achieving these goals on a daily basis.
  • Abided by all security policies and procedures. Trained and developed teams to ensure product and handling standards, as well as appearance and organization of product.
  • Established and maintained professional working relationships with employees.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Evaluated and reported on department metrics to upper management.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Food Runner

Lone Star Park
06.2012 - 09.2015
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Stocked service supply areas with tableware, garnishes and prepared food.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Stocked service stations with ice, napkins and straws.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Greeted frequent visitors by name and explained new promotions.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Welder Assistant

Cesar's Welding
07.2010 - 06.2013
  • Cleaned and degreased weld joints and workpieces.
  • Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment.
  • Prevented distortion of parts by monitoring fitting, burning and welding processes.
  • Completed precision cuts with power saws, hand shears and chipping knives.
  • Dismantled and assembled wellhead equipment.
  • Installed fabricated metal components in processing plant by welding.
  • Set up equipment and welded parts according to welding chart specifications and type.
  • Scraped off excess spatter using portable grinders and arc-cutting equipment.
  • Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
  • Repaired structures by dismantling, reshaping and reassembling metal components with cutting torches and hand tools.
  • Maximized shop organization and equipment lifespan by maintaining equipment.
  • Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
  • Completed minor torch ups with MIG welders.
  • Prepared broken parts for welding by properly grooving and scarfing surfaces.

Education

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
06.2014

Skills

  • Class A CDL with Tanker Endorsement
  • B Water Distribution license
  • Wastewater Collections III license
  • Bilingual (Spanish and English)
  • Microsoft word and excel
  • Repair and Maintenance
  • Interpreting Maps and Instructions
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Problem-Solving
  • Attention to Detail
  • Decision Making
  • Safety Policies and Procedures
  • Onboarding and Training
  • Employee Management
  • Proactive Problem Solving
  • Crew Management
  • Situational Awareness
  • Project Management
  • Worksite Safety and Maintenance
  • Performance Evaluations
  • Work Planning and Prioritization
  • Scheduling Coordination
  • Deadline-oriented

Certification


  • RESILIENCY TRAINING
  • WATER DISTRIBUTION OPERATOR B
  • WASTEWATER COLLECTIONS OPERATOR III
  • WASTEWATER COLLECTIONS OPERATOR II
  • WATER DISTRIBUTION OPERATOR C
  • CLASS A CDL W/ TANKER ENDORSEMENT
  • TRENCHING AND EXCAVATION COMPETENT PERSON
  • PUMPS AND MOTORS MAINTENANCE
  • WATER UTILITY SAFETY
  • WATER DISTRIBUTION
  • BASIC WATERWORKS OPERATIONS
  • UTILITY MANAGMENT
  • WASTEWATER COLLECTIONS
  • BASIC WASTEWATER OPERATIONS
  • CONFINED SPACE SAFETY
  • VALVES AND HYDRANTS MAINTENANCE

Timeline

Utilities Supervisor

City of Red Oak
08.2023 - Current

Water/Wastewater Crew Leader

City of Grand Prairie
07.2016 - 08.2023

Operations Lead

Restoration Hardware
05.2014 - 07.2016

Food Runner

Lone Star Park
06.2012 - 09.2015

Welder Assistant

Cesar's Welding
07.2010 - 06.2013

High School Diploma -

Grand Prairie High School

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Ruben Favela