Ruben Franco

Developed custom API service using Google Apps Scripts, connecting Follet Destiny API to TeamDynamix API and automating reporting/management of chromebook tickets and sustainability across the district. Installed, configured, tested, and maintained Chrome OS operating systems on Chromebooks. Collaborated with other IT staff members in order to resolve complex issues associated with Chromebooks. Debugged code issues by testing various scenarios and troubleshooting errors. Scripted and automated reports and tasks.

Developed a comprehensive mentoring program to support new employees in their transition into the company. Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success. Installed, maintained, repaired and tested fiber optic equipment such as patch panels, cable trays, connectors. Configured routers, switches and other networking devices to provide optimal performance on the fiber optics system. Respond to user inquiries and requests and provided technical assistance on systems, related hardware and software and standard applications. Identified basic distribution problems associated with the RF portions of the forward and reverse plant and referred to field maintenance.

Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades. Evaluated new products available in the market for compatibility with existing telecom infrastructure. Briefed customers on equipment, usage and product specification.

Developed test plans for new telecom services prior to launch. Responded quickly to emergency situations involving telecommunications systems malfunctions or outages. Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades. Measured, cut, spliced and installed wires and cables.

Installed and maintained telecommunications systems, including routers, switches, and related hardware. Configured VoIP phones for customers on the company's private branch exchange. Performed regular maintenance checks on telecom equipment to ensure proper functioning. Assisted with training users in the use of various telecommunication devices and applications.

Organized and held meetings with stakeholders, contractor product teams and customers. Collaborated with product and engineering team members to define and develop new product concepts. Mentored junior developers on best practices for coding, debugging and testing processes.Drove continual improvement to system architecture by refactoring old legacy code. Coordinated with QA testers for end-to-end unit testing and post-production testing.

Developed software applications with Java, HTML, CSS and JavaScript. Analyzed customer requirements to design, develop and implement new features for existing software applications. Resolved coding problems by working closely with senior developers. Tested code modules to ensure they were bug free before release.